The Plough Bicester

I was looking for a venue for my husband’s 50th, just somewhere I could reserve an area rather than book the whole place. So glad we used this pub. As the weather was good, we were allocated the ‘barn’ outside, Ella was more than happy to accommodate my demands! She and her colleagues put up all the balloons (over 70 of them!), stored the ‘cake’ (aka giant pork pie), and generally looked after us all so well. And even cleaned up after us and stored presents until the morning. Nothing was too much trouble. Highly recommend.

Great Sunday roast! We had nut roast with all the trimmings and everything was delicious. Great atmosphere and lovely staff!

First visit today was for a late breakfast bap (vegetarian) and coffee. Would recommend it, great service, well presented food, good coffee.

I booked a room as part of a birthday present for my partner (I wanted to stay closer to Silverstone for the British GP rather than driving over an hour each day from home) and was left extremely disappointed.The room was by far the filthiest I’ve ever stayed in. In truth, I’ve stayed in cleaner hostels across Europe. The carpet hadn’t been hoovered, let alone cleaned. Even at first glance it looked dirty, and then I found a contact lens on the floor, amongst other bits of dirt. I put the contact lens in the bin that also had no bin bag in it.In the bathroom, there is no toilet brush. The shower screen is caked in limescale and clearly hasn’t been cleaned in a very long time, if at all. The corners of the shower, the grout and the sealant were mouldy. The paint on the ceiling is flaking off and is in disrepair. The extractor fan is caked in thick dust. Then there’s the bathroom door! The back of which is painted white but is now brown with dirty, greasy hands having been all over it and never wiped down or repainted.The fan in the room has no guard. While it’s unlikely someone would put their hand into it, I do worry about an errant towel or long hair when exiting the bathroom. Or, a child losing a finger or two when they get curious.The tea/coffee holder hadn’t been cleaned, the bedside light flickers until you tap the bulb a few times. It does the same when you move the power block - loose connection?I cannot comprehend how they think it’s acceptable to offer a room in this kind of condition. It’s nothing to do with the building being old, it’s just cleanliness. Their staff aren’t cleaning it and necessary repairs aren’t being made either. Frankly, I would be embarrassed to show someone to this room and at £105 for a single night, they’re charging more than many Premier Inns, which most people class as low-end. Yet, they’re clean at the very least.They completely failed at all the basics and this has been noted in reviews over the past months and years now that I’ve looked deeper. Even with countless people (almost all of them) writing similar things to me, they haven’t actioned anything! It’s shameful.If you’d like a single positive, I will say that the staff at check-in and at the bar were friendly and polite.I contacted the property via the booking platform and via email and had absolutely no response in 8 days. Once they did finally respond, they took no responsibility for the issues and made no apology; only excuses.

Do not use. Booked a table 3 weeks ago for a table of 5. Called them today only to be told they have no record of booking even though we have the confirmation email and that they have booked in a private event so they can’t honour the booking. Seems to me that they got a more lucrative offer and decided not to honour the bookings already made. Terrible service

Booked 3 rooms for my bridal party in July.The rooms were unique and quite quirky which we loved but could do with a bit of TLC. The wooden door in the downstairs room had warped so jammed close and took a long while to open to get our stuff out. The handle on the shower door was also hanging off.The upstairs rooms were very hot and only one had a plug in fan that was very small. When asking a member of staff if there were any fans, my friend was told ‘I start at 6 I’ll look then’. We never got the fan.The staff were generally friendly and attentive apart from that and let us use some champagne flutes from the bar in the room while getting ready. They said these would be cleared away during the day and the room freshened but unfortunately they were still there when we returned after the wedding. This was a bit disappointing as it was our wedding night.The chef was playing loud music from 7am and as our room was ground floor, this woke us up.The rooms could be really nice with just a bit of a freshen up and addition of fans on the summer months. Would probably recommend for a one night stay but not for a special occasion like a wedding or party.

Very poor communication. Couldn’t get to check into my room. I was travelling from Scotland and booked this room to stay they didn’t contact me to tell me that check in was closing 20 minutes after I booked the room. No where stated this as I was booking it either. Had to sleep in my car terrible service! Will not refund me either.

Excellent place: went for a meal, rather than staying at the hotel. Met up here with friends, recently. We all had a very tasty burger, although other decent things were on the menu. I had a couple of pints of Old Speckled Hen. Was interested in another Ale, so they let me have a taster.No issues with parking (we all came in our cars) - parking in the pub car park.Friendly service, decent food, and a relaxing environment.

Lovely pub with incredibly friendly and helpful staff, from the ladies at the bar to the chef! We acknowledge that we can be difficult customers because of various food allergies but these guys were just brilliant and seemed happy to help too. Great food and drinks, comfy room and perfect location near Bicester centre and shopping village.