RBHM Ltd - The Boiler Experts

Recently had a new boiler installed by RBHM and very impressed by the professionalism and level of service they provided. All the team were great but a big thank you to Ryan for all his hard work and Paul for his great aftersales service. I'd be happy to use RBHM again and wouldn't hesitate to recommend them based on my experience.

RBHM at Longacres, Bagshot is not an honourable nor professional company. Trading on the Longacres name. After countless messages and emails I was left with a new installed boiler that could never work. It was wrongly installed . They did not rectify the problem; they hadn't installed it with the correct space around it nor followed the manufacturer guidelines. After a year of desperation I tried to join the British Gas (BG) Board service to sort the mess they left. BG refused to cover me because of the dire state of the installation carried out by RBHM. It cost me over £700 with GB before they would take me on. Avoid them at costs is my advice.A desperate Windsor resident.

A very professional company. Got a lot of information about my options, the survey engineer came (x2) and the quote followed efficiently. The work was carried out by Henry and Tom and was completed in the time allocated. The work to replace the boiler, the hot water tank and radiators to convert to a mains pressured system were all done whilst keeping the areas clean and tidy. Highly recommend them.A couple of teething issues which I'm sure RBHM will resolve for me.

I contacted RBHM via their inquiry sheet on a Sunday and within minutes they responded. They had someone come around to me the next day and by that evening I had a quote. The work was booked in very quickly. When the Engineer turned up on the day of insulation, he was on time and very polite. He kept me informed of any problems, even though I was a work so he phone me and at one point we were even speaking via my daughter face time. They have supplied all the warranties, manuals etc. I was recommend to use them by a family member and would recommend them to anyone.

Quick , professional and affordable.Thank you RBHM for the fantastic conversion installation.Each person I dealt with was polite , honest and knowledge.Many thanks again for job well done !

After the initial consultation by the surveyor RBHM we’re very quick to provide a quote and a start date for the installation of a new boiler. This was carried out by two fitters who were punctual, well mannered and generally did a good job. Overall it took them a bit longer than expected (2 full days) due to time spent locating the old pump. On completion we were advised that a few leaks might appear due to the higher pressure of the new system. Sure enough, the following day a leak appeared in one of the radiators. I reported this to RBHM and they agreed to supply and fit a new radiator but I was very disappointed by:(1) the apparent lack of urgency in getting it replaced bearing in mind the job was for my 93 year old mother. (They are scheduled to install it this Friday - 6 days after the leak was first reported) and (2)the cost of supplying & fitting it (£552).Maybe I’m wrong but this seems rather high. They (RBHM) did not appear to make any allowance for the fact that we had given them our custom in the first place nor did they seem very well prepared to deal with a situation that could have been anticipated. I did not seek quotes from other plumbers as I did not want ti risk invalidating the warranty on the boiler.Hence, my 3 star rating is influenced more by the leaking radiator issue than the actual boiler installation.

Our boiler installation had some initial problems with the hot water but these were soon resolved by Paul after a couple of return visits, I was pleased to feel supported by the staff in the office when things weren't quite right. These guys won't let you down they keep returning until everything is working to your satisfaction. A special thanks to Paul and Phil in the office for the reassurance that our initial problems would be resolved, they are as good as their word. Thank you.

I needed Boiler replacement and an Engineer was sent over for a quick assessment as per my availability and a very reasonable quote with multiple options was provided thereafter promptly. Really pleased with the communication and arranging the appointment for boiler replacement. Whole process was very transparent. On the day of appointment, a very professional engineer carried out the work and kept me informed on anything i needed to know and how each instrument was going to function. Also informed me about the after care along with their contact details, in i case i need them in future. Very pleased with the overall service and their professionalism in getting the job done. Thanks.