Cake Box Canning Town

One of the worst cake boxes I’ve ever been to! Some of the staff are so rude and just seem so impatient. Where’s the customer service? My cake was extremely stale and tasted so off. I’ve never had cake that tasted so bad. £26 gone down the drain! This cakebox needs to close down! You should not be selling stale cakes! Worst one I’ve ever been to by far ! Please take the cakes off the shelves at the end of the day instead of keeping them for days, probably even weeks.. we can notice it in the taste! Horrific experience, won’t ever be back.

We have been going to this Cake box for all our special occasions for cakes and cupcakes- always a great standard and very tasty.

Bought a fresh cream cake and a cheesecake. Really loved the beautiful design and gorgeous cake. Staff were really helpful and was nice to see retail staff with a smile on their face. Well excited to try more!

I was looking for the bday cake for my friend last minute and this was a random finding as it popped up at the most convention location!! The service is great, cake was good to - overall pleasant experience :)

Horrible customer service! I was sold a 8inch Victoria sponge but when my nephew cut the cake it was a. Chocolate cake!! Super disappointed but the cake i purchased was to celebrate my nephew passing his exams and becoming a dentist. But no one in my sisters house likes the chocolate cake. I’d just spent £30 on an item i was misold! Tried contacting the branch but as I’d been served just at closing time no one could answer. I left a message on the chat but no reply. and when I’ve gone back to discuss the mistake they said there’s nothing they could do. I asked them to contact the manager which they did but had conversations with her in the back and they wouldn’t allow me to speak with her. I didn’t want a refund as some of the cake was eaten but wanted a credit note for some of the cake so we could use in store for a Victoria sponge. After the complaint was made by the staff I was faced with extreme rudeness and sarcasm. After getting attitude from staff due to their own mistake tomanager who refused to discuss the situation rather than trying to resolve the matter. The experience I have had goes to show how unprofessional the staff are. There was no support on complaining and no solution resolving.

I have to say that customer service is top at this canning town branch. Very friendly and understanding staff. To top it all off the birthday cake was absolutely delicious and well presented. The price was good too along with speedy order to collect. Thank you

Another one ordered.This is the second Cake Box we've been to physically and it's pretty much the same as the other.Ordering wasn't hard, pretty much all done online via their website but you could call one of their stores for more information.From the handful of cakes we've bought from this franchise, it's always been nice, nothing bad can be said.Staff were nice, got the job done.Recommended.

Presentation is everything in this shop. The cakes are well designed & Presentation was key, the cake didn't just look amazing they taste delicious & fresh too.Our favourite is the oreo slice we love the chocolate sponge, I always recommend to my family & friends.Staff are always welcome polite & helpful.5 stars from me!

I have ordered from here multiple times due to my nephew being allergic to egg and their cakes never disappoints. They always make sure that their cake is good quality and is always ready whenever I do click and collect. Would be sticking to this shop for a long time