B&Q Yeading

Order a product online. This B&Q dispatched it and decided it didn't feel like delivering it because parking wasn't convenient!Also didn't bother calling me despite messages stating that the driver will call 30 minutes before delivery.

Very unpleasant service, I ordered an online product, I opened it, it was damaged, I called the support service, they checked the order number and said that the fastest way to return is to go to their nearest store, which I decided to do by going there, I dragged this heavy goods, and what do they tell me at the till ? That the box is slightly longer than the available size and they don't accept those box sizes in the store, seriously? Your consultant himself told me to go and hand it over, in the end the goods were not accepted only because the goods were long, but the box was not even a meter long, they acted not professionally, I won’t buy anything else from you guys , since it’s very not right create such conditions for people to suffer with the return of the product, I honestly haven’t heard a more silly reason, the first time I encounter this and I hope the last.

Rude staff, at least 3 of them i met when i went for shopping, worse one could be the duty manager for that evening, A___i as he claimed as his name. First there was a disputed conversation with staff inside then i realise manger was worst and no wonder why staff behaved in such a way. They need to re-train on providing good customer service.

Decent selection. Could do with more tile variety for bathrooms though. But has a good variety of stock as a starting point for decorating. Good place to find paint.

Many items & Brands selection. Nice staffs when assistance needs. Nice experience

Absolutely outstanding service received today on visiting the store. Have been in many times in the past but generally got what I needed. On this occassion I needed some questions answering on two different product ranges and the staff were both polite and very helpful and stopped what they were doing to advise, offer clear product knowledge and didn’t seem like it was bother to them to assist!Very pleasant experience and great to see staff well-trained in order to be able to deliver knowledgable customer services!

Lovely big store with lots of DIY goods.We were looking for kitchen wall tiles, very good choice.Managed to buy 2 mosaic tiles and tile trim.Will visit again.

They only thing I don't like is when you use self service this one lady 40-50ish years old is on top of you like you stealing something. I understand that there are people who do steal stuff but not everyone does that especially not me so why treat me like it. I wouldn't mind if it was once but its been a few times she has a bad customer skills and seems like she has automatic issue with you will get her name next time and update my review

Very helpful and its a perfect place to get all DIY stuffs under one roof. It also gets us to think more creative and out of box

Bought a chainsaw and it stopped working and was within the 2weeks process and was told anything between 90 days will be able to return. The manager extremely unhelpful and rude. Will not be buying any products from B&Q. They really in customer service and returns.