Moseley Post Office

Weird post office, on the odd occasion that I’ve had to go in here I find it really weird. Staff will stare you down when you walk in like it’s a hassle that you’re there and are slow to actually serve you (never have this issue in any other post office). When you are actually served I’ve had really moody individuals serving me like it’s an inconvenience to do their job. Last time I went in as the queue was so slow I asked a lady if she was going next as there was a person free to serve a customer and she informed me that you have to wait to be asked to come over there (erm why when the person is free and this never takes place at any other post office as I go to a few). Looking over the person was more interested in chatting to their work mate about random nonsense so I guess that’s why this person was so busy. Looking across to the other worker, this person was doing parcels slowly and engaged in a long drawn out chat with a customer over their kids school, like hurry it along we don’t have all day to be waiting in queues whilst you finish your chats. When I was served again the random chat with the work colleague was more important than listening and serving me so I had to repeat how I needed the items sent. I understand that workers want a good time at work and like a chin wag but I would say this isn’t ideal in a customer facing setting like this to such an extent that it impacts on the service.

The whole team at Moseley are fantastic! Andy the passport expert got me sorted in less than 2 weeks! Ash in particular is always great fun

Moseley Post Office - The best Post Office I have ever used. Always a happy and positive atmosphere, nothing is too much trouble - I think that there must be something in the air!

Andy is the best customer service I’ve ever had in a postal guy amazing amazing customer counter service with a smile on his face. You think he’s old Saint NickHe was so friendly above and beyond the service, for which he needed to give to me I’m really helpful and just overall with the best experiences I’ve had for the post office service

Probably one of the best post offices I've ever been too. Incredibly helpful. I'm so glad we have them in Moseley. They are a credit & asset to the Moseley Community. Staff are always friendly and helpful. 5 stars !!!

I use this post office often. Staff are amazing. Never had any problems. Today I had a slight issue however Andy went over and beyond to help me locate it despite them being busy. I really appreciate it Andy.

I am disabled. (Mobility impaired) Moseley Post Office is accessible, staff are friendly and helpful. Can't praise Moseley Post Office highly enough. Keep up your good work

This post office is a hidden gem in lovely Moseley. Ash and Andy have provided an exceptional service all of the time. They are friendly and know how to keep the queues moving.I always pop in on a weekend and happy to drive past two other post offices and use these guys as they know their stuff!