NatWest Leeds City Office
74 Reviews
- Friday9:30 AM–4:30 PM
- Saturday9:30 AM–1 PM
- SundayClosed
- MondayClosed
- TuesdayClosed
- Wednesday10 AM–4:30 PM
- Thursday9:30 AM–4:30 PM
About the Business
branch details | Find the nearest NatWest location near you.
Contacts
Call Us
+443457888444
8 Park Row, Leeds LS1 5HD
Hours
- Friday9:30 AM–4:30 PM
- Saturday9:30 AM–1 PM
- SundayClosed
- MondayClosed
- TuesdayClosed
- Wednesday10 AM–4:30 PM
- Thursday9:30 AM–4:30 PM
Features
- Wheelchair-accessible entrance
Recommended Reviews
Danny Petty
10.03.2024
NatWest Leeds City Office
The kind of place where there are plenty of staff but they're mismanaged. There will be staff with other tasks, not customer facing/urgent/priority in comparison to a customer waiting, reliant on human interaction (which you would think was always a priority). Because of this they will all walk passed you, and even stand around talking between themselves, without serving you because it isn't their assigned task. When people started to complain, they realised one of their team was missing, someone eventually jumped on the counter and a colleague walking passed and said well who's on the door then"
Aimee Elliott Demay
08.03.2024
NatWest Leeds City Office
Gets worse every time I come here, huge queues and they don’t let you do most things after you’ve queued for someone at the desk, you just get added to another huge queue of people. Something simple like getting a bank statement printed now takes 20 minutes when I’ve had someone do it for me before over the counter.
Ben
28.02.2024
NatWest Leeds City Office
They don't have a service on Saturdays despite being open - it's just a bunch of glorified ATMs. Ridiculously, they are paying someone to stand there next to the machines, but they're unable to help you with anything that the machines can't. The only reason I have an account with a major bank is to be able to get in-person service; seems like NatWest are incapable of doing this anymore.
Steve Hobbs
19.02.2024
NatWest Leeds City Office
Visited this branch twice in the last week. All staff were helpful and friendly.
Private
15.02.2024
NatWest Leeds City Office
Most incompetent bank I’ve ever had the misfortune of having to deal with. Staff have no idea whet they’re doing and make you wait 40 mins for nothing, only to get told that you’ll need to come back later. Seems like their manager Michael should train his staff better. Bank full of people and 2 people serving who are taking 30 mins per query. Absolute disgrace, bank with someone else if you can
Jack Anderton
10.01.2024
NatWest Leeds City Office
As other reviews have said, the number of cashiers for a city centre branch is an insult. Waiting times are very long and all staff say when challenged is 'have you got the app?'. If we wanted to use an app we would be using it. How about providing basic standard of service anyway? After all, our presence in the branch is keeping these people in a job. General lack of ownership by employees and poor management of them mean staff in the branch sit there doing nothing while queues get ever longer, after all, it's not their responsibility. Absolutely rubbish, even by the standards of a bank.
fiz m
06.01.2024
NatWest Leeds City Office
Jordan and Will were very swift, approachable and friendly and solved my complicated query within 20 minutes, great assets to the team!
Rick Lewis
31.12.2023
NatWest Leeds City Office
Worst bank I've ever been with.Constant texts which I do not want.Try to find out anything and there are at least 3 different windows open and each you click on the exact thing you want to find it opens yet another window with the same worded link which opens ywt another window.Pathetic online system which complicates things at ever turn.
Z
21.12.2023
NatWest Leeds City Office
Natwest is a nice place the only problem is the different opening times that show on google, It always changes , or they end up closing earlier and opening later it’s so confusing . Not consistent at all. I only use the coin machine when I come here so I can’t comment on the customer service .
lyndsy macdonald
20.12.2023
NatWest Leeds City Office
Staff are always nice and apologetic but your always waiting to be served,always and for ages as well. Getting rid of counter staff has never been a good idea. But unlikely to change as been like this for 20 years plus
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8 Park Row, Leeds LS1 5HD
NatWest Leeds City Office