Optimity Ltd

Highly frustrated customer. I have been waiting for an upgraded Internet line since I signed the Optimity contract 14 Feb 2019. Its now 3 May 2019 and I am still waiting. Apparently it was due to a mix up with the datacentre to provision the circuit with Colt, I need this resolved ASAP as it is hampering my business.

I had an issue and was pleased in the end with how this was handled.Feedback was noted and we were able to move forward

using their service for a year now. incredible speed, amazing customer service. had our first ever outage today and the service guy was here within an hour, on a saturday. thats just amazing.

I'm forced to use Optimity as that's the only option in my office building. I moved offices within the building in January 2019, they've charged me £150 for that. I am moving offices within the building now, just received a quote for £1200. Called their customer support who could not either break down or explain the charge to me, quoting things that we both knew don't need to be done (site survey – every single office in my building has Optimity infrastructure). If you can go with someone else, just go with someone else.

Despite my pleads, our company keeps getting spammed by this thoroughly unscrupulous business". We filed formal complaints to Mailchimp and now they seem - surprise surprise - to have been kicked to another

Terrible experience with Optimity, after being passed from one project manager to another and wasting 6 months and getting nowhere, we cancelled the order and we could not go any longer as a business with no internet. Now they want us to pay them for the privilege.

Internet shuts down too often, especially when you need internet for a business. Some helpful staff , some aren’t at all. Serious improvements needed .

Where do I start?If you can, look for an alternative supplier, there is still room for improvement here.During the lockdown, whilst on furlough, our contract was automatically extended for 12 months because we didn't give a 90 day notice period that we wanted to leave. Apparently, 60 or 30 days isn't enough. There was no care for the fact that business was forced to close by the government and unable to take care of small details such as this.There have been a large amount of issues with our internet connectivity, especially during lock down, which came with the standard excuse that there is work going on, seems like so much work going on means a lot of issues.Very slow at responding and/or not acknowledging emails. Having to chase staff due to lack of consideration and left feeling ignored.Some of the staff, refuse to pass on calls to anyone higher than themselves, saying there is not one higher, I'm sorry, unless you own the company, there is always someone higher than you.For a small company, they should really look into some customer service training.Like many others in my building, the only reason we used the service was due to Optimity being the only supplier at the time, however, having a better service would have meant keeping customers after contracts ended and new suppliers became available.

It use to be pebble.it, thats who we had a contract with overnight they are Optimity.I had an it problem I asked for help, 3 days no reply.I asked them to get off our Microsoft account because I can be an admin since there is no way we can actually get in touch with them. Still nothing, I am trying to get a Microsoft account to one of our employees.They are an absolute Joke.To get 1 microsoft licence I send 4 emails and called them twice in last 4 days, guess what I STILL DON'T HAVE IT.Also I can't purchase it on my account because OPTIMITY HAVE TO APPROVE IT!!!I mean I am living in some sort of IT NIGHTMARE. If you think of joining Optimity do yourself a favour and go with literally anyone else. Someone with no access to the internet will be more helpful then them.GO TO HELL Optimity

been using for 1 year now at Liverpool Street, has really changed our work, as the old connection was so slow. I love the SLA as we can pick up the phone if there's any problems, its maybe gone down 3 times in the last year, but it always been resolved very quickly