Bilston Urban Village Medical Centre

I want to share the experience with one of the receptionist on telephone she was very very rude She needs to learn professionalism how to treat patient over the phone.I called this surgery !! After complaining 3 months ago and i am writing to complain about receptionist. she is always rude and don’t help at all, actually shouts at you. I am mental health patient and when she shouts at me it gives me anxiety!!! I want to report about her to senior staff as soon as i gets to surgery.

Terrible doctors surgery. Even in non-peak hours, they take over 15 minutes to answer. They confirm a time on the phone, turn up at that time and told that it is 10 minutes prior so unable to have the appointment. Communication is shocking! Stilling waiting 4 weeks on for a child's blood test results! Would love to move surgery but none are taking on.

Worst surgery I've ever been too whenever I phone they don't listen. They repeat your personal details on the speaker and I asked them to changed my appointment to a telephone one and the doctor hasn't phoned all I ever have is problems here and I have depression and anxiety so it's harder for me to cope

We go to this doctors as its closest to us. I had to attend last year due to difficulty breathing as I had a deviated septum. Was prescribed antihistamine, went back a second time and was told to try steam inhalation even though my nose was completely blocked by my septum (neither 'doctor' even looked at my nose properly). Eventually after 3 attempts at this doctors I managed to get a referral for surgery which was done 2 weeks ago. My son has been really poorly over the past few days, and had a serious nosebleed this morning, we phoned the doctors to be told there are no appointments today, bearing in mind he is 3 years old and wouldn't even fit him in as an emergency appointment. They always say they are fully booked but when I have been to an appointment there there is not even one other person in the waiting room. All appointments my son has been to at this practice we have been told to go to their other Ettingshall practice. What is the point in having a surgery if you tell us go to a different one all the time? Waste of time. We will be moving to an alternative surgery

Disgraceful after care post surgery, made me buy my own dressings, rubber gloves and even saline solution. I needed to be seen every day and they just cancelled my appointments without notice forcing me to travel unnecessarily in discomfort. Receptionist laughed at me when I asked for a complaints form but I'll be taking this much further

This place has always been pretty poor but I have called today for a same day appointment for my daughter and I was directed to the internet to make or attempt to make the appointment myself. I then got a text message to say 'your request will be reviewed within 2 working days'. So I take it same day appointments don't exist anymore? And that we ourselves are now doing the jobs of the receptionists?This stupid idea is just going to put even more pressure on walk in centres, urgent care centres and A&E departments!! Another brain dead idea from god knows who!!

I have attended this practice for over 10 years now and I’ve definitely had my fair share of troubles with either rude doctors or receptionists, doctors that don’t listen, nowhere to park, people parking in the disabled bays with no blue badge but I have to say, since Anita has taken over, it is heading in the right direction finally. There are still issues to sort out but at least now, someone is actually listening to what the patients are saying and doing something about it.Big shout out to Kieran (think that’s his name) at Ettingshall practice. This receptionist has been the most helpful and caring person that I’ve come across in all the years I have been attending this group of practice and all the other doctors I have been too. He has gone above and beyond not only for me but other patients and he’s a big credit to the practice and more need to follow in his lead.There is now meetings happening for anyone that would like to attend and voice their concerns. You can find out more by speaking with Anita (practice manager).

Hi. Highly not recommended. 2 weeks to get appointment and no chance to get one. Ladies @ reception so unhelpful;( Makes you wonder if you try get appointment with GP or funeral house as probably you get second appointment quicker. If next time anyone ask me who is your GP answer will be Google Search California.Shame as i,m with this practice few good years and never been so bad. Not sure if new owners or what's happen but very big minus for them.