Nuffield Health Derby Fitness & Wellbeing Gym

I have been a member for nearly 20 years and this gym has gone downhill since Nuffield took over from Virgin. The spa pool is closed; many machines are out of order; the women’s changing rooms are cold and two temporary showers have been sitting there for months. TVs on many machines don’t work and the programmes are incorrect. ( example no BBC1) I like the Aqua classes and I have always found the staff friendly but this gym needs a lot of tlc.

The staff are excellent, very friendly and helpful. The gym itself is ok. Lots of broken equipment in the gym area and with the spa facilities. The location is great, very central. I received a discounted student membership and still couldn't justify the cost with all the broken equipment.

I went to the attend the gym for a recent sign up which was a friends and family promotion. The guy at desk was very warm and friendly, however the bloke by the name of Alex that initially came to do the deal with me to sign me up was very rude and abrupt with me which left me upset and visibly shaken as a suffer from really bad anxiety. I don't usually give bad reviews about any establishment but on this occasion I couldn't ignore my bad experience and I don't want anyone that comes to sign up to this gym to suffer I similar experience.

Tired looking gym with old and broken equipment and abandoned areas like the spa pool. Pool is good and gym floor is still useful, but it needs a good refurb.

Broken equipment for weeks and maybe months. Sauna and steam room became a joke, probably saving on bills as you can sit there for half an hour and barely make any sweat. A month ago had a debt collecting agency chasing me, claiming that owe Nuffield 63£. Check direct debit and all payments were up to date. Have contacted general manager explaining the situation and the reply was: yes your payments are up to date I will contact them. Didn't even apologized for this misunderstanding. Will be considering moving with kids to another gym.

Good for Hyrox training. I’ve been a member for a year and a half now. Overall I have no really complaints, it’s probably the best gym I’ve been a member of facilities wise. Many things here are great. But I’d really like it if they improved a few things:• Running machines are constantly breaking - but they do get them fixed. However, there’s always 2/3 machines out of use.• equipment maintenance, rowing machines, ski machines etc - all feel knacked now, they need a refresh or replacement. Useable but bad kit.• doing classes in the main gym where people want to train. Annoying to walk in and want to get going only to find a class starting in the exact area you want to use. Use a separate room!• 2 ski machines isn’t enough. 4 broken rowers isn’t enough for the amount of members.

This is not my first visit to the place. The entrance was well maintained; clean and presentable. The staff greeted us when we got to the desk; great to see more than one receptionist dealing with all the other guests. We were told where everything was and allowed to go our own way and was told that if we had any questions we could go back to reception. The gym was pretty busy but there were staff on hand to help. Overall the experience was great and would recommend going.

The staff are very friendly & helpful which makes for a really nice atmosphere. It's a real shame it's so run down, lots of machines do y work, the sauna & steam is out of order for 1-2 months & there are only 2 showers available in men's changing room. Seems everything is out of order at the moment, disappointing I now have to pay for 2 gym memberships as Nuffield health is no longer useable.