Novus Uk Group

Paid a deposit a year ago and still have not received our solar panels. They are now not responding to any form of communication and we believe they have stolen our money. AVOID!!

Dod and his crew fitted my solar system in 2021. There were lots of issues to start with, including a battery that didn't charge (I believe that the company knew the battery was dud and fitted it so that they would get paid). They then refused to change the battery - saying that I should refer to Give Energy, who supplied them with equipmentI suspect they are cashing in on the market for solar without having the knowledge or experience that they shouldI am now having a problem with the wifi and cant get hold of anyone at the company

Very poor service from Novus. I paid a deposit for batteries and solar PV in April 2022 and they installed it in September. In January 2023 I discovered that them that the battery system they installed is not working - the monitor shows only 1 charge cycle - and contacted them. They have not put it right. They take weeks to respond after I've sent many reminders by email, text and voice message. They have sent various engineers to come to look at it but they just scratch their heads and shrug, and the system is as non-functional as ever. I still do not have a working system 15 months after paying a deposit.It is very tedious to try to get any resolution from them as they seem to just be ignoring me.