Burlington Primary Care

Surely the worst doctors surgery in Ipswich. You genuinely ring 150+ times at 8am and still don't even get through to the queue, it just cuts straight off. Had to use 111 to actually get an appointment

I suspect most GP surgeries are just as bad, but having to ring 50 times even when you call bang on 8am to even get through to the queue to then wait another 20 minutes to speak to someone, then be told you'll get a call back at some point today, then never get the call back, is quite simply disgusting. And when you call near end of the day to see if you are going to get the call, guess what?! You can't get through to anyone! Utter disgrace.

They are significantly understaffed. The waiting time is atleast an hour in the morning 8 to10 am(when it is usually urgent). The doctor prescribed me the medicine in the morning and i then understand that it has not been signed by the doctor and the medicine can be collected from pharmacy only after 5pm. In an urgent situation and acute pain, so the entire day i need to wait for the medicine. The staff is rude and dont respond to the queries in an efficient way. avoid!

The surgery now provides its services via phone and text, it’s near impossible to see a doctor and I’m unsure what they now do. This service could effectively be provided from another country and I would not notice a difference.There are very long wait times to get through on the phone and long delays for call backs which is at odds with a move to a medical service delivered by text and phone.Whilst I appreciate the strains the NHS is under and the efforts of the staff it’s important to provide an honest review of experiences.

constantly negligence in the surgery no answers or help. like example asked hundreds times where I been referred for my ADHD assessment with psychiatrist and no answer was given just left ignored with no information provided.

AWFUL HORRIBLE SURGERY WHO DO NOT CARE ABOUT THEIR PATIENTS AT ALL! People complain about the amount of time you have to call to get through but that’s nothing compared to a referral which they promised me was made 6 months ago. At the time there was a 12 months waiting list. I call to chase it up and it wasn’t done and now the waiting list is 2 years!!!I called on a Friday and was told to wait until after 4pm to get my antibiotics from my pharmacy. It wasn’t done. Monday I was told the guy I spoke to forgot to send it! Finally got them TuesdayAnd this is all on top of redialling between 80-100 times to get a telephone appointment.Also caught the receptionists TWICE laughing about me thinking they had me on hold! Lovely!!!Honestly no one here gives a #*$@ about any patients at this surgery

I can't even wrap my head around how little this place seems to actually CARE about the patients they are supposed to help.When you phone for an appointment, they now have three automatic messages one after the other, with all of them starting off by saying If you have a medical or life threatening emergency

I've recently had a baby and during my pregnancy I was looked after by Katie, a midwife at Burlington surgery. I received excellent care, thank you!

I don't think there's a surgery that can be this bad anywhere else in Ipswich. Couldn't get through to them, ended up ringing 111 they sent an appointment through to Burlington road needing to be seen within 2 hours. Finally got through to Burlington Road after an hour to be told someone will call you at somepoint before we close. So after 2 1/2 hours of phone calls I still don't even have an appointment to see anyone