Group 1 Van Centre Peterborough

Chris and the team absolutely delivered today! Car went in with what only felt like I was driving a tank and I drove home like I was flying! The attention to detail they take is outstanding. Chris went above and beyond to ensure the fault was found and resolved quickly by his team. Same day in and out with the extra added bonus of their courtesy car I was able to continue with my work and was not affected at all. Cars been booked back in for extra work due to how they made me feel as a valued customer. Spending that little extra at the main dealer definitely goes a long way!

Excellent service by VW Peterborough. Took car in for MOT and minor service. Job done in less than 3 hours, with a car included. Got a video showing the health of the car which was very informative. Excellent customer service from Leanne Mills, from booking to actual service on the day. Clean business suite and complimentary coffees for me to do my work while waiting. Very satisfied with my experience today. Thank you.

I live almost 100 miles away from this dealership but do drive past here for work a few times a month. I have much closer service centres but this place is worth travelling for because it‘s customer service is second to none! They welcome you as if they are actually pleased to see you, they are efficient checking you in, I have always had the vehicle back at or before the time they promise and you generally get treated as a valued customer. All the staff I have met are great especially Richard (van centre) who is the perfect gentleman with good old fashioned customer service values.I am long in the tooth and have had many top end vehicles over the years including Lexus, Rangerover, BMW’s, Mercs, Jaguar and Auldi and I can honestly say that there is no other dealership experience that lives up to the Peterborough VW Van Centre! Some of these dealerships have beautiful waiting areas, the best bean to cup coffee but ultimately their customer service does not get close to this place.

Arrived for a simple minor service and check to see if I was eligible for the ALL IN ONE package. I was informed that I would require the brake fluid to be change at an additional cost which I agreed to. I was on site awaiting for it all to be done and was informed that the technician had snapped off a part of the car whilst trying to conduct the brake fluid change. This meant I now needed a replacement brake caliper. The whole thing cost £770!! Not happy at all with this. To be charged £520 more than it should of cost for their mistake.

Great experience at Group 1 VW Peterborough. The staff, in particular Arfan were knowledgeable, friendly, professional and efficient. I would recommend this dealership 100%.

In these challenging times, it’s very reassuring to deal with professional and courteous sales teams. Elliot Butler was thoughtful, brilliant at communicating updates to our order, and we really appreciated his insight and expertise. We’re delighted with our new car too.

Nothing was too much trouble. Very friendly and pleasant surroundings with free refreshments and WiFi while I waited for service to be done. On getting home I realised that I had left paperwork at the garage. One of the service staff went the extra mile and dropped them off on her way home (I live 20 miles from the garage). Excellent service by both ladies who looked after me. Would definitely recommend taking your VW to them.

Picked up my new car today! And the service was excellent! The service executive Dil Singh went above and beyond to meet all of my expectations that I had in buying a new car. Super smooth handover anything that needed to be explained was. Very happy thank you.

That was awful. I give my van for investigating the problem with poor start. They told me what is problem after investigating. The new part and investigating cost me 620£. The repair cost another 240£ All TOGETHER 860£. After repair nothing changes. So 860£ was just throwing to the bin. They told me that need another investigating.I ask if I have to pay again another 120£Yes they told me, Why there is my responsibility to pay them money, but there is no any responsibility for the poor job they do????They don't even offer something like half a price to me. This is Volkswagen dealer.