DHL Express Bristol

Joanna offered a great service and calmed the situation. I had called customer services to check when the depot would close and I was informed it closes at 7pm so as long as I get there by 6.30pm I should be fine. Upon reaching the depot on time as directed by CS, I was informed the bags had already been sealed and my package would not be accepted, not even accepted and send the next business day! So I had to travel back an hour home and back the next day!!

Only a couple of customer parking places, all full even though there were no other customers inside. Nobody at reception, and nobody showed up for ages when I called the bell on the desk.The member of staff that finally came out was kind and helpful, but clearly over worked.

Got an email saying my parcel would be delivered 22nd December, it wasn't. So 23rd I called the customer service (very helpful) and they said it wouldn't be delivered then either BUT they gave the option to collect from their depot. This I did and the Polish lady at the front desk was very helpful and friendly. 5 stars to her and the customer service. 4 star overall as I had to go pick it up myself lol

The guys on the desk here were VERY helpful. However the driver who literally could not be bothered to deliver parcel and then lied about it cost me 1.5 days wages

Was initially really cross my parcel did not come and I got a message saying 'we tried to deliver but you weren't in' - was cross enough to phone and complain. Both on the phone and via the live chat, the staff were very supportive.A little later on I had a phone call from the delivery driver who came back and delivered my parcel, so thank you.

Upon sending my shipment, I got a quote saying it would be here by Wednesday the 20th of September. For some reason, it arrived in the depot in Bristol on the 19th and was immediately rescheduled to arrive on the 25th for no apparent reason. Even customer services had no idea why they did that. I had already spoken to customer services about this on the 22nd. I received no apology but i was promised it would arrive the next day (23rd sept). I checked the tracking info, and much to my dismay, it was STILL sitting in the depot in Bristol. This is totally unacceptable.I would recommend using ANY of the other shipping services than DHL.Even my workplace no longer uses DHL because of too many unexplained setbacks and delays happening far too frequently.

Driver never attempted to deliver because I was home, but he marked the delivery as no one home"

Received the message about the driver being unable to deliver because we weren't at home while sitting at home awaiting the delivery (So, in other words, that was a lie). Taking time off work and paying for petrol to drive into the sticks to pick up our parcel makes it all feel like the most useless SCAM ever.

Steph was amazing staff. Made the whole process of a German shipment look so easy!

Excellent service delivered by a friendly effective and efficient staff. They made my day.