Buchanan & Co Solicitors Ltd

We chose Buchannan’s as part of the ‘free wills’ scheme in March. Unfortunately our original appointment had to be cancelled due to our having covid(!), but the receptionist was lovely and there were no issues with moving to a new date.The will was for my brother who has learning difficulties and can be very reticent with strangers. Alex was amazing with him. Put him at ease from the word go and I think he now sees him as a ‘mate’!Excellent service, highly professional and approachable / friendly. I would have no hesitation in recommending them.

Our experience was brilliant, we cannot complain. Everything we wanted was sorted promptly, I would highly recommend Buchanan for all your legal needs.

£75+VAT to countersign an ID1 for the Land Registry, a 5 minute job. Other solicitors charge £45 inc. VAT. I certainly won't be looking at these for any other work when they overcharge for a simple task.

Very professional service. Pleasant and friendly staff.

I asked Buchanan & Co to draw up a will for me under the free wills service.PROS+ The process was efficient.+ The legal advisor was thorough, highlighting several issues that I hadn't considered, for example that I should consider setting up an LPACONS- The advisor seemed to be confused about the inheritance tax status of SIPPs. I had to explain that a SIPP should be treated- They were keen to sell me a Lasting Power of Attorney package for a special price of £663. A quick Google search revealed that it is a very straightforward process which I could get done via the official government website for £164.- The firm appears to have a history of posting defensive and occasionally belligerent comments in response to reviews.

Thanks to Tim Barlow & Salli LaBelle Platt,of Buchanan soliçitors Staveley I have been successful in a personal injury claim against a very well known retail store.From the time I complained to the store of my very serious accident they treated me with contempt denying knowledge of any cause.I persevered and finally the truth of this matter enabled me move forward and Tim was more than pleased to take my case.The manner ive been treated by this solicitor and Salli has been exemplary,with kindness,and proffesional at all times. If at any time in the future I require legal help or advice I will return to Buchanan solicitor knowing I am safe in their hands.I would recommend them with confidence to anyone .M.E.Fox.

Iv used this solicitor since 2018 and I had a good experience until Gemma Doyle the account manager took over from the previous lady that I did my accounts with .. Gemma Doyle has over charged me twice I only found out as I checked my invoice to my bank statement and she tried to charge me twice for council fees I questioned it and she put it down to a mistake then I had another invoice saying I owe them £122 and dated the sane date saying I now owe anther £850 and the solicitor hadn't even done anything for me to be owed this.. so if anyone uses this company please make sure you double check invoice as Gemma will try chaging you twice she's very unprofessional and doesn't even take calls and only does emails

I would not give any stars if possible.In my opinion not professional, I had to start the whole simple process again.

Excellent service and first class advice from the friendly staff at Staveley office. Reasonable costs too. My solicitors of choice from now on. Thanks you x x x

Excellent service and very helpful, pleasant staff.