PetStay Leicestershire & Rutland

Excellent

Avoid using this company, not COVID flexible, booked for June well before lockdown started. Was told no refund of deposit nor could I move the dates or get a credit note.

Now I'm not in the habit of complaining, but if I could leave a zero rating here I would. I was interrogated by the organiser at first booking about my dog's health, discovered I'd have to pay a full day's rate whether I'd arranged a half day or not... Then, to top it off, I had to cancel my first booking due to the Covid outbreak with 3 weeks' notice given, yet was told quite plainly my deposit was lost. I'd made two bookings though, the second in a week's time (11th May) and I actually recieved a text today asking what time I'd be taking my dog. During the Covid outbreak, to a lady in her 60s. Considering I got an interrogation at first booking about my dog's health, the experience I've received is clearly not just hypocritical, but all about profiteering over anything else. I've boarded pets for over 20 years now and I've never experienced anything like it. Avoid.

Cody enjoyed his stay with 'Aunty Jane'. I would definitely use this service again. Home from home dog care that was based on my dogs needs.

Thank you Jane for sourcing Mark to look after Philip my greyhound. He was so lovely and Philip was happy staying with him. Thanks for asking about his health as Philip has Pannus and its important he gets his eyedrops every day. Mark was Brilliant and I cannot recommend him enough. Will definitely use petstay again.

I appreciated the time taken to ensure that my elderly dog would be matched with the right carer by asking me about his needs, likes & dislikes and home routines.Also, the detailed terms and conditions meant I knew exactly what to expect from Petstay Leicestershire, particularly in regard to the difference between the arrangement and carer's fees.I would be happy to recommend Petstay Leicestershire as they really care about doing the best for the dogs in their care and their owners.JaneJune 2021