Kenwood Damp Proofing PLC

Very clean and tidy work. Really enjoyed working with the Kenwood guys who assisted on photos I sent across beforehand to get the job done correctly. Would highly recommend.

Good quality damp proofing work. Tom and Cian were a good team who explained clearly when there was an issue (or just to ensure I knew the walls were not square!) and worked professionally throughout. It's a shame that they had to travel so far and there isn't a South London team as it meant the day of work started very late due to travel time. Hopefully all the damp is gone now so I won't have to use Kenwood again but would recommend their services.

Danny and Matt came to install a device for damp issues in our bedroom which had a lot of issues with mould and damp. They came prepared and installed the device faster than expected. They were nice and polite and explained everything that was being done clearly. Overall, our experience with this service is great, installation is perfect. Thank you!

I have had a damp problem for years . It has never been solved and Ive just thrown money at it with no solution . I asked for a surveyor to come out and support me in getting to the bottom of it. Apart from telling me that it had all been incorrectly fitted by his own company he did little else and the problem is still there x when I phoned tne office Chris who came over as totallyaggressive rude and virtually called me a liar and would not listen to me at all x do not go near them. They have no idea what they are doing. I phoned another company and they told me they are always solving this company’s let downs. The same product is also half the price.

Although there are lots of damp companies out there and I did get many quotes, I decided on Kenwood because they were the most professional and i trusted them .They turned up prompt on the day begun the work . The work was carried out brilliantly by 2 men . On day 2 Daniel came to finish off the plaster . He was super friendly and took pride I he’s work . What stood out wad Daniel was so clean and cleaned up to the house as spotless. I have another 2 weeks then I can decorate . Kenwood did a fantastic job and rather than going through all the others I was recommend them without doubt .Thank you Kenwood and Daniel for all you did . Paul Wimbledon.

We had a condensation/damp problem in two rooms in our property. From the moment we contacted Kenwood they were very responsive. We had the free survey scheduled within 1 week of our initial phone call, receiving a report of the survey and quote for the works within 2 working days of the visit. The workman arrived on time and completed the full works within 2 hours. We have noticed a massive improvement in the affected rooms already. I would highly recommend Kenwood.

Stan and Arron arrived promptly for the tanking job on our dining room, which was scheduled to take two days. They were both friendly and professional and got stuck into it straight away. They were also patient with my many questions about what we could and couldn't do with the wall afterwards, etc.My husband, who works at home, overheard them discussing the job and said he was impressed with how much genuine pride they clearly take in their work. It took slightly longer than it was meant to - an extra two hours on a third day - for which they were very apologetic, but it was totally worth it to feel such a good, thorough job had been done.

The team at Kenwood were very professional and polite. They took the time to explain to me the process and kept me up to date on progress. They were considerate of the fact that we were living and working in close proximity to the work and tried to keep everything as contained as possible. Would use them again!

The worst company I’ve ever had to deal with. Communication with them is Dreadful, reports have been sent incomplete, work has been of poor quality ‘which one of their own inspectors said to us when we had them come assess some issues we were having with their work’, and they drew up a proposed plan of work for my home, messed up and didn’t include a specific area, saying it was “inaccessible” when it had been opened up specifically for them and try to get you to pay for further work and avoid acknowledging their accountability and dreadful work. What a complete joke. There are much better companies and I wish I’d gone with one of them.

AVOID at all costs!!! I would give zero stars if i could….You will regret using them. Worst provider I have ever used. EVER!We bought a new house this year which had damp and wood rot and we got some quotes for repair. Kenwood came in at the most expensive but we guessed you get what you pay for, and they seemed reputable, so we chose them. And coming from a family of builders and construction workers I know it’s important to get quality tradesmen. I got it VERY WRONG with Kenwood.From the moment we stepped back into our house it was left like a complete bomb site. No care was taken to protect anything. From holes in the wall (where they removed the doors stoppers but obviously kept slamming the door which caused the handle to puncture the wall), to plug sockets missing from the walls, light switches missing (carelessly thrown out), to radiator brackets missing, it was a complete nightmare. My dad, who is 50 years in construction couldn’t believe how the house was left. “Absolutely appalling he said - never I have seen a home left in this condition”. And that was just the start.We paid for a concrete floor to be laid. The floor was very seriously uneven in many places with dips and holes along the edges of the walls. To save themselves money, they didn’t pour the concrete up to the same level as the previous floor. So now I have a fireplace that is not even with the new floor. Now I have skirting boards that don’t reach the floor. And even when I bought new skirting boards, the largest boards weren't high enough to cover the gap where the wall meets the floor as they poured the floor so low. I had many workmen come to quote laying a wood / laminate floor who commented on how poorly the job was done. Some skirting had to fixed at an angle due to the sloppy work along the wall.I emailed and called Chris Alum from Kenwood. He would ignore me, takes weeks to respond when I chased him. He never answered my calls. He completely ghosted me. When he did finally take my call, He sent out inspectors to tell me the floor was fine. These inspectors wouldn’t even bring any tools to measure the slopes around the floor. They were confirming the floor was flat by just “looking at” it. It was such an exhausting and stressful experience.After months of trying to get Kenwood to fix the issues I gave up as they took two months to give me a report after the inspectors came and the report said that, I said there were no issues. That took 2 months!!!! I cried with frustration. Why would I seek a report if I said there were no issues. I was heavily pregnant and defeated.I went ahead and got our laminate floor laid. The gentleman laying the floor said the floor was uneven and may cause issues. Fast forward to now — we have major bubbles in the floor. The company who laid the floor said this is due to how the floor was underneath. They have sent me pictures to confirm how this is the issue. I have now sent Chris and Kenwood another email. My baby is due in 4 weeks and I need my floor fixed. I have copied the people who did the floor so Kenwood cannot come back and say they are lying like they did before. I am hoping to get this resolved, but given my experience before, I am worried. Last thing I need 4 weeks before our new baby arrives.Take my advice - go elsewhere and save yourself money and heartache.