Castlebrae Sales and Letting

We had a good experience viewing, applying for and securing a property for rental with Castlebrae. During the tenancy, maintenance issues were generally taken care of in a reasonable time. HOWEVERIt was when we checked moved out that there were issues. The check out inventory apparently identified numerous cleaning issues, but none of them were actually evidenced in the report. The report was then sent to a landlord and a cleaner brought in without even a single opportunity to review with us before our money was spent.Then, afterwards Castlebrae required persistent nagging, even after the deposit return proposal showed up in Safe Deposits Scotland to send an itemised invoice. The itemised invoice they send did not relate to the inventory report at all and despite several emails asking very specific questions Castlebrae were incredible invasive and refused to consider any changes without going to Arbitration.All in all, I am left feeling very annoyed, at that Castlebrae are trying their best to squeeze every charge possible out of me to benefit the landlord. They've not been transparent, fair, or honest. I would not recommend using them if at all possible....Unless of course you're a landlord, then you'll probably make a fortune thanks to them.

Lovely estate agent, enquired about a rental. I didn't get it but the customer service was 5*. So friendly and helpful, explained the process so I knew what to expect.

Castlebrae team has been fantastic with me, explained the rental CV as I'm here from Brazil and never done one. Great attitude on the phone and very helpful. I would highly recommend them, they have patience when I keep calling and asking questions and when I visited the office which helped lots.

Fantastic service from the minute I walked into their office until I finally handed the keys to my private let back. Couldn't do enough to help me and kept in the loop on everything related to my time in their let. I would highly recommend Castlebrae to anyone looking to but or let a property....Great team in that place.

After considering other agents locally for the marketing of our 2 bed property in Armadale we decided to proceed with Castlebrae, mainly due to David's friendly professional manner.There was considerable interest from the time the house went live, and he secured an offer we were more than happy with within a few days.We would have absolutely no hesitation in recommending them.Thank again for a great job!

Trying to find a property to rent. Very unhelpful and did not seem interested is talking to me. Just fill out a cv and if they judge you to be acceptable then they might contact you

Absolutely nightmare in dealing with them regards to retrive our deposit. We eventually successfully reclaimed hundreds of pounds back after an adjudicator involved. Avoid!

Stay clear at all cost. I’ve rented a few places from different letting agents and Castlebrae are the most dishonest and unhelpful agent around.They will ignore my maintenance requests, the staff are very rude, they give short notice for visits that unless I took time off of work for they would fine me and now they have refused to return my deposit for provably false reason.Happy to no longer be a customer of Castlebrae but unfortunately they are not engaging with me regarding my deposit months after I returned the property.

WARNING: if you are renting or planning to rent from Castlebrae, ensure you take dated and detailed pictures of every single room before you check out. They will try to keep a large amount of your deposit for miscellaneous “cleaning charges” and will refuse to explain what exactly they took the money for.We have recently gone through a lengthy process with SafeDeposits Scotland in order to regain hundreds of pounds that Castlebrae claimed we owed them, despite leaving the property in immaculate condition. It took over 56 days to get our money back in full, during which time Castlebrae refused to talk to us, provide a breakdown of the “cleaning costs”, or participate in any of the formal dispute resolution stages through SafeDeposits Scotland. We had no opportunity to be present during the check-out process, as we were not told when this was, and only received the report one calendar month after the end of the tenancy (not the next working day as stated in their own exit guidelines.)It is our belief that, if we had not kept meticulous evidence of how we left the property, Castlebrae would have been successful in their attempts to keep almost £300 from us for no reason. We have also noticed that, based on other reviews here and on other platforms, we are not the only people who have had this negative and stressful experience when dealing with Castlebrae. Please proceed with caution.

Rented with Castlebrae for 6 years and had a fantastic experience from start to finish. The communication has been excellent, and maintenance is always done within a timely manner. We left the property as we found it and received our deposit back quite quickly. Really impressed with the full process. Many thanks to the team.