Pegalicous 'The Balloon and Gift Boutique'

Recently used Pegalicious for my wife's 30th Birthday celebrations. Her family have used Peggy's company on numerous occasions and the finish is always top-notch! Pegalicious were extremely prompt with their communications and helped bring together what I was imagining in my head just perfectly!On the day of setup everything was spot on and really helped finish the party off, creating more of the wow factor! Helped with a balloon arch around the flower wall with giant 30 Number plus some giant balloons also to create a walkway along the garden.Would highly recommend and they also offered highly competitive pricing which was really appreciated also.

Pegalicious (AKA: The Great British Balloon Company)Google: Opening Times on google are incorrect. Went to Shop according to opening times given on Google ie shop is open but upon arriving saw a sign on shop door saying its only open on Tuesdays and Saturdays! Get this fixed. Misleading for customers.Terrible Experience, no customer service at all. Slammed the phone down half through a conversation saying ‘I don’t have time for this I have a business to run!’ Then 30 seconds later she messaged me saying sorry I have a family emergency. This was difficult to believe as she asked me to call her as she had some free time and would not have said ‘I don’t have time for this I have a business to run!’I paid £79.95 for the balloon hoop, which started to fall apart immediately.The netting fell off as it was not even stuck on properly. I had to tape it back on myself. Day 2 the balloons started deflating. I asked for a partial refund as I was so unhappy with the product. It was tacky and clearly a very rushed job. I was told to wait 14 days until a decision was reached. In the meantime, I was stalked multiple times on Linkedin as clearly it was important for Margaret to check my social/professional status!The experience of dealing with Margaret was terrible and left me feeling not so good. All of this was brought to her attention, but no reaction.Rude, argumentative, aggressive communication. Complete lack of customer service. Unwilling to receive constructive feedback.Company did not agree to a partial refund. As a goodwill gesture they offered me a £10 gift voucher. This was not helpful as I was mentally and emotionally not prepared to go through the same nightmare of dealing with Margaret again. Explained this to Margaret and asked for the pitiful £10 to be refunded directly into my account. This was refused and she insisted a gift voucher was all they could offer. I did not accept this.How can such a person be running a business that is supposed to bring joy to others?Keep away from this company and take your money elsewhere.

I have ordered a number of times from Peggy at Pegalicous, she is super friendly and so reliable, her arrangements are truly amazing, I would never use anyone else, I would highly recommend her.

Thank you so much for making our celebration perfect everything was so amazing and the compliments we received from our guests was great. we look forward to working with you both in the near future

When you need a unique gift for a loved one this is the place to go. Peggy the owner always goes out of her way to make it special which in turn makes me look awesome for being so thoughtful. But it’s easy because Peggy has been doing this for years and is a true Master at making things special.

Love Pegalicous! They were very helpful and accommodating for my party. I would highly recommend. Everything was amazing thank you

Tried to order balloons for my husbands 50th but no one got back to me for over a week. By that time I’d already found another company . Bad customer service.

Wow! Thank you for making our event so special everything went so smoothly and your ideas and little touches at the last minute were very much appreciated. we would highly recommend you to our friends and wouldn't hesitate to use you again.