ScS - Sofas, Flooring & Furniture

Good choice but outside the sales the prices are shockingly high. Will come back at xmas and check again.

Fantastic Range nice clean store amazing People who are kind considerate and very knowledgeable

Absolutely pleased with the treatment we received today. Greeted at the door, no pressure selling and walked away after ordering a suite. Polite, courteous and very helpful staff

I recently purchased both laminate flooring and vinyl for my kitchen from SCS, and I must say, I am thoroughly impressed with the overall experience.The vinyl, a crucial choice for kitchen areas, provided both functionality and style. The selection process was made easy with the assistance of knowledgeable and friendly staff who guided me through the different options, helping me find the perfect match for my home.SCS stands out not only for its product quality but also for its customer service. The staff was patient, answering all my queries and ensuring I felt confident in my choices. The purchasing process was smooth, and delivery will be promptly.Overall, my experience with SCS has been exceptional. If you're in search of top-notch flooring solutions coupled with excellent customer service, SCS is the place to go. I highly recommend them for anyone looking to enhance their living spaces with quality flooring materials.

I would like to say a massive thanks to Charlotte! Everything that Customer Service should be. Walked through the door, polite greeting, spoke about what I was looking for and respected that I wanted to have a look around and measure what would fit in the space I had available. She advised where I could find prices whilst I was looking around and was available to answer any questions I had. I didn't purchase on this visit but will wait until I've got the keys to my house and will be back for sure.

Can you update your store hours on Google, please? I’ve just been to your store and it’s closed.Edit: Added 2 stars for quick response on my comment which reassurance of solving the matter (cust. service)

Very helpful plenty of choices and discounts

Where do I start? They’re fantastic when you’re in the door trying to buy a sofa, will throw in lots of amazing deals and get you a great price. Be warned, the after care isn’t the same. After ten months our sofas are ripped and flat. The rug that was thrown into the deal was thrown into the bin after three months due to ripping. We were promised sofa guard (which is on our bill) and the delivery drivers were happy to inform us that this hadn’t been done. You call up the Telford store and he admits that he has overcharged you but ‘can’t do anything about it now’ and puts the phone down when you’re telling him where you stand. Don’t go here unless you want to be over charged and have a broken sofa after 10 months. The customer service of the manager means he either needs sacking or a serious course of manners.

Where to start with ScS! Order the 3 seater and 2 seater in February 2020 for delivery in the June 2020. We were told the sofa would be made in the UK which made the reason for a delay being a capsized cargo ship a bit strange. Sofa arrived 2 months late but due to covid could let them off. The problems started during delivery. The white leather was damaged and scuffed with marks and a small rip. This was reported to the delivery chaps who made a note and someone would be in touch. Once they left we tried the recliner and immediately noted the one on the 3 seater was broken. After 2 weeks of not hearing from ScS I called them and told them about the broken recliner. 6 weeks later someone came out, at this point we had noticed the 3 seater had also dropped and was extremely uncomfortable to the point of causing lower back issues. More time goes by and finally told they have the parts. More weeks go and a day before the fix was told they had given our parts to someone else and we had to wait another 7 weeks. At this point we demanded a replacement. As we were now confined to the 2 seater. To their credit they agreed and we ordered a different 3 seater and single arm chair at a higher price. This took 6 months to arrive which was very uncomfortable for us on the 2 seater. It arrived and is a lot better but did report a mark on the 3 seater and the back of the single chair isn’t level causing a big gap on the left side so you can put your hand through to the back. ScS was told of this by the delivery team and someone would be in touch. Never heard back from them.

Good selection of sofas and attentive staff.