Indian Visa & Consular Application Centre

It’s used to be the most chaotic place but since a new manager has introduced documents check help desk service before issuing the tokens the overall customer experience has improved significantly that saved the people’s time and trips it takes to get the job done. Definitely the best customer service I have received today. Just get there 15 minutes before the appointment and you will be out in no more than 30 minutes. If there is any minor mistake on your application forms than they will also let you use their computers and printers to make changes… Keep it up VFS and please pay extra bonus to a new manager who made this happen.

Wow what an amazing experience, Reached at appointed time at 3:00 PM, got warm welcome and token by a very pleasant staff.Got my number in 5 minutes and took another 5 minutes to get process done.Key is to follow checklist and keep documents ready and in sequence.Very helpful staff and great facilities.Also neat and clean washroom on same level towards exit/entrance.Keep up the good job team

Appointment times are irrelevant. It's first come first served. Book an appointment at 8:30am and show up at 8am if you want to be seen in the first hour. Otherwise, it's an all-day appointment. Printing, photocopying, passport photo services available on site at high cost. Everything else about this venue is a hellish exercise in cost cutting and contempt for the customer. It's a disgusting endurance event, especially if you have children. Come with multiple adults so one can wait and the others can go outside. 200 people crammed into a waiting room with 150 seats. Expensive and bad cafe on the ground floor.

Amazing experience overallGreeted by the person giving the token number.Patiently waited for my turn.The guy (madhu) took my documents as required and processed my application very calmly.It took me less than an hour for the whole process.Big bonus if you have all your required documents handy.Great work vfs Hounslow.

I had an extremely unpleasant experience at hounslow VFS. The staff at the counter were rude, lacking manners, and uncooperative. Despite driving for two hours continuously 2 days to submit my application, they didn't check my form or submitted documents properly. They assumed I knew everything about the process and showed no willingness to assist. Their incompetence and lack of attention to detail were unacceptable. I strongly advise against relying on their services.

I used this location for passport and birth certificate application of my newborn baby and the whole process was extremely smooth.There is parking behind the building. The help at the reception is just basic but every one on the first floor were super helpful. My process was extremely smooth - the person on the other side of counter was extremely kind and supported us throughout the time i.e. when we took a few mins to buy digital photos of the baby.Overall very goood

Dear Team,It was an absolute pleasure to visit the Vista Office today. From the very minute I walked in I was greeted with the most wonderful and warm smiles. The gentleman at reception was friendly and very helpful. I then met Gunar who was very efficient and thorough in checking my papers. His collegue ( I am so sorry I cannot remember his name) was patient and ready to help. The manager who had to review my application was a jolly man and made me feel very comfortable. I felt like the entire team wanted to help me make a successful application. The young lady who interviewed me was warm and ready to serve.Thank you very much indeed for this wonderful service.Many best wishes and much success.Wishing everyone a happy and joyous Diwali.Kavita Pal

Few quick facts one should know to improve their experience. I went there to renew our passports (4 member applications), application processing took 15 minutes only.1. Booked early morning appointment slots, (I booked for 8:30 am)2. Reached around 8:00 am , stood near the entry gate. This would enable you to get the entry quickly, once they open the door.3. Enough parking available, they call it RED Zone , just backside of the VFS building. 150 parking slots are available. During morning hours one can get easy parking space4. Has a coffee and snack bar , opens after 8:30 am ( I suppose)5. Restroom is ok6. Brilliant staffs , super efficient Indian folks , no laid-back attitude. They opened office door shap at 8:30 am and super attentive to perform their duties. I loved the way supervisor was manually orchestrating the job and sending people on different windows.7. Last but not the least, I had a really good experience with the Lady 'Priyanka ( forgot her last name) . She was apt on her job , quick validation, quick coordination8. PLEASE MAKE SURE TO KEEP SEPARATE APPOINTMENT LETTERS FOR EACH APPLICANT. EVEN IF YOU BOOKED THREE APPOINTMENTS TOGETHER. I had to get additional xerox COPIES from the vfs Center. 50p each copy ( no hassle)Just a suggestionCheck the documents beforehand with the help of the checklist. Your entire experience would be smooth.Today (after 7 days) , I can see Passport gone for printing.Total time for passport renewal on normal circumstances. 2-3 weeks.Only one observation1. They don't ask for courier preference, and the charges are huge. Something that can be worked upon though by VFS. Nothing on the staff.My overall experience was brilliant.

The people behind the counter needs to learn how to speak to people. They have zero knowledge of face to face interaction. They must be trained before sitting behind the desk. Really not happy with how I was treated.