Enterprise Car & Van Hire - Bristol Cabot Circus

Responsive, great communication, friendly, professional & speedy service. Nick who was working / training at the Enterprise in Cabot Circus was great and ran through everything as best as he could. Such a nice guy and professional too - I booked my car from 15-25 June this year and promised to fill out the survey but it had expired. However, I felt the need to write this review and also thank Nick and his team for a great experience! I’ll definitely consider renting my car here again.The car was in very good condition and new model also!

I was left in a rubbish situation with my insurance/ lease team, but the service I have received from the Cabot Circus branch of Enterprise took the edge off with their outstanding service, in particular Ali and Jasmine. They have been such helpful friendly people it has been refreshing.I will definitely recommend this particular branch to friends and family.Thank you so much again for your service! :)

A scratch scam!They claimed that the tyre sidewall had gouges and claimed me the tyre replacement. In fact there's scratches on the wheel already when I got the vehicle. I asked the staff and they said it's no problem. They also confirmed that those scratches were not made by me. I was pretty sure I didn't hit or scrape the kerb, or I could hear the sound or I felt it while driving. So where did the gouges come from?So if you really need to use their services, it is necessary to take pictures on the cars, especially the tyres, when you check the car and confirm. Don't give them any excuse to charge you!I feel cheated. Never use their service again.(Updated in 8 June)I made the complaint in early May. After a week I called the customer service again and they said the case was resolved. What?? I didn't received any reply for that but the case was automatically resolved???The case was then escalated. Until now, I haven't received any reply. I called again yesterday and the Customer Service Representative said I need to wait for another 48 hours.They have no intention to solve your issue, even do not want to contact you. I'm sorry to say that it's a company that cheats people and then run away!

One of the worst experiences I’ve had in my lifetime. Despite calling to confirm my reservation the day before, I was told there was no cars available when we came to pick up the car. And there is nothing they can do. Luckily SIXT had a car available and their process was seamless. It saved our holidays!The staff, including managers, are young and seem to lack proper training to handle the business. I can’t really blame them. But I will never use Enterprise again in the UK.

Highest level of customer service from the full Enterprise team here in Bristol. Smooth collection and drop off. A special mention to Ali Mohamed, who dealt with my rental in the best possible manner. I couldn’t have asked for a better rental experience.

Ali helped me with getting the car. He was amazing and his service was really good. Alan collected the car from me his service was amazing too he really treated me well and checked if I needed anything. I am impressed with what both of them have done for me and hope to be served by them again

Poor experience and they're still making it excruciating. We came from Dubai and rented them in Bristol - never again.Firstly, the place looks like its run by a bunch of kids. Our 10-year-old daughter noticed that too. Dad

I don't usually give bad reviews, but this takes the biscuit. Not only did we book our van 2 weeks in advance of moving, we were called at 17.15pm the evening before we were moving house to tell us they couldn't source the van we wanted ( we have since been told this isn't true and it's like bidding for a van so if more people want the van you want on the day they up the price and the highest bidder wins ) now we have been waiting for over 14 days to have our £145 returned which isn't ideal for a couple with a small child after they have moved house. Customer Service? there is none with Enterprise especially this branch don't use them ever.

As a regular at the branch I always find this place to be a pleasure.Plenty of friendly, helpful staff ready and waiting to assist.It always seems that this place is full of smiles too as we often have a good joke with staff.Situated right near the bus station, and a short walk from the train station, not to mention right underneath Cabot circus car park, this place is perfect for car hire needs.Shout out to Jazmin, the new No.1 branch Manager.

A big thanks to the team at Enterprise Cabot Circus, especially Melissa who was a great help at both pick up and drop off!I rented a Van for 1.5 days and it was the ideal vehicle for enabling my house move. It was easy to drive and in great condition.The drop up / pickup location was convenient to get to and drive to and from.Alex was also great at communicating ahead of time as to the status of my rental and informing of a small delay to the pick up due to a slightly later drop off.