St Phillips Medical Centre

Just arrived in London and registered here because I'm an LSE student. Had been having problems with my hearing since arriving so I thought I could see a GP via the econsult. The practice didn't specify what time they would call me (and they called me in the middle of class, which I obviously missed). When I called back, reception was rude and said I could only walk-in next Friday.

Use to be good but not anymore. I've been humiliated by the receptionists when they asked me to say out loud what kind of sample I was dropping off to a room full of people. I was then told I couldn't drop off my sample as it was past the deadline which I was not made aware of by my doctor or anywhere on the form I was given. Also when I came in for depression, while crying hysterically I was told by my male doctor 'and what do you want me to do about it'. When trying to complain about said doctor to reception I was told 'that is between you and the doctor'

Used to be a very easy to access and regular GPs - same ones - now 2 week wait different GP each time with no interest. Had two referrals not happen so back of the queue for me.They need to remember why they are there. Looking to move before they miss something that could be serious. We are not all students.New post - just tried to book an appointment to follow up on a private health check which flagged in red a number of issues and some amber - nothing for '2 weeks' I have sent the report in but no response - I did try and suggest that there may be other earlier appointments, so was told to try 'in the morning' - I also questioned that 3 GPs would be fully booked all and every day every 10 minutes for the next two weeks and apparently they are - in which case the practice is full and they should not take on more. I've emailed the practice - but no response so the responses are worthless and I will not be taking up my option to go elsewhere - I've read about '2 week waits' - but this is the first GP surgery that I've found sticks to it - oddly there used to be no wait which is why I stayed - also wondering who books to see a GP 2 weeks in advance???My last visit the GP didn't move from the chair, did not engage at all, just sat back, assumed all was the same as my last visit (also didn't move from the chair) which it very much is not and you leave just wondering why on earth you made the effort to turn up - they do not follow up on anything - probably because it is a different person each time.Receptionist needs to learn some people skills.

Receptionist was consistently rude to me for no reason on two separate occasions. I wouldn't want to be here if I'm ill or need any real help so I'm registering elsewhere. Be warned

Excellent clinic. Thank you very much Dr. Sheik. She's brilliant and very clever. Recommended

Mostly everyone’s great. There’s one v rude receptionist, she doesn’t care at all, has no patience and seems like she hates her job. She really lets the team down, everyone else has been lovely

Appointment are hard to book, usually have to wait one week. Doctors there are generally good, Dr Jonathan Hazon is amazing! Extremely warm and patience.

Fairly easy to get appointments and have kind doctors and nurses. I want to especially thank the professional and kind nurse Ms Louise Prothero Locum, who minimised my discomfort during an examination and made me feel so well taken care of. It made such a big difference to my whole doctor's visit.

Really great and kind care from Dr Denmark and his nurse (cannot remember her name, but she was so kind!). Very knowledgeable and great bedside manner

Been coming to this practice since I was a student at LSE and never wanted to move even if it means being outside of the postcode coverage area. Easy to book/schedule an appointment with my GP especially for routine matters, or if they’re unavailable, I’ve always found that other GPs or nurses in the practice are willing to step in. Helpful receptionists though sometimes appointments can run late. In my experience, everyone is respectful of privacy and identity, including for gender diverse individuals.