West Cornwall Food Company Canterbury

The exterior and interior branding is nice, but their standard pasties never live up to expectations and are rather bland and tasteless, not how they should taste. That said they do make 'Guest' pasties that are flavoured and well worth trying; the only reason I return here. Being popular they typically sell-out of the guest pasties during the lunchtime rush, so get in early if you can. I've never had a problem with service, it was always quick and friendly.

Visited with my wife who was in a wheelchair and an assistant quickly rearranged some chairs and tables to make room for her - so far so good.When I went up to the counter to order the two assistants were engaged in a conversation with their friends who had just walked in before us and although I stood there I was not acknowledged.Another customer walked in and went in front of me and were immediately asked what they wanted.I made a comment about what was wrong with me and received a reply to say they thought I was looking. Customer service non existent and we left without ordering.

With 5 staff and nobody waiting I asked if we ordered at the counter and was told very abruptly if you give me a minute". I used the somewhat grimy staircase to the upstairs loo

Terrible service. Ordered one pasty, one sandwich two drinks. Took two members of staff to get the order wrong only one drink and one pasty put through till. When queried if price was right had forgotten sandwich and one coffee. Food arrived had to ask staff to clean table was asked why. Said because it is dirty and I want to sit here. Good arrived still half the order forgotten . We then accepted that this was as good as it was going to get ate pasty drank coffee left. It was an hour before closing so staff were extremely keen o go home and made no attempt to hide the fact we were stopping them closing as soon as they could. Place was dirty floor not swept tables not cleared or cleaned. Will not be going back. There are so many nice places in Canterbury to eat avoid this place at all costs.

Visited your outlet at Ashford services today on the m20. Ordered two coffees and a bacon sandwich. We were told they would bring it outside to us. The ship was empty at this point. We sat outside, 15 minutes later no drink or food, although the assistant had already started our drinks whilst i was in the shop paying.Went back inside only to be served our drinks, which had been sitting there for 15 minutes while they were serving other customers that were not in the shop when I ordered.The thing is, 2 coffees and a bacon roll was almost a tenner, which is premium prices, sadly your staff are less than premium.Disgusting service without any apologies.Very poor service. You have just lost customers.

Brilliant Service !!We stopped at the Stop 24" motorway service and had a coffee at the West Cornwall Food Company

... very bad experience today. We we ordered a medium pasty and they tried charging us for a large one, luke warm 'hot chocolate', cold dried uppotato wedges, chicken and bacon melt which was no more than warm brown bread with lukewarm meat inside, the first one had been sent back and the second attempt was no better.... we were offered a refund on the melt, but the waiter refunded only £3.95 instead of the £4.25 it had cost. You should stick to pasties ... forget melts, sandwiches and salads. Very disappointed and we won't be going back again

I visited The Pasty Shop with my husband for a 'quick' snack. Our order was simple, 2 teas & 2 traditional pasties. The THREE staff couldn't decide between them who was doing what, in other words, dis-organised would be an understatement! Whilst there was a queue, one member of staff had to be told to stop tidying the crockery, and serve! Our order had to be repeated again to another member of staff. And we finally paid, to the third member of staff, who originally took our order!! On payment we were told there was no change available from the £20 given, but, their collegue was at the bank getting 'change'. We waited, and waited, asked how long we'd have to wait... In the meantime, I counted 11 paying customers getting served. I asked again for my change. But it seemed too easy to give me MY change from the customers paying in CASH, they'd obviously decided it was easier to wait for the cash from the bank. Finally 35mins later, I got my change £8.60p. Customer service is not a priority here. The food was average, not the quick snack we had anticipated.

Flustered and confused staff, constantly deciding who's doing what job, even though not busy all. Was served a burnt and dry pasty with luke warm and undercooked wedges.I asked for a new pasty and my plate taken away, returned with the same plate and a new pasty, rather than a whole fresh plate.New pasty was marginally better, but dry and tough pastry and hardly any filling.Don't understand what's happened to this place, used to be much better, simple tasty food. A shame the very food of their namesake seems to be the worse thing they offer. Such a prime location in Canterbury too.

3 rd February lunch time can't resist a proper pasty. Sadly pasty looked anaemic and the potato wedges were only luke warm..Pity they tried to overcharge me.When I suggested the price was wrong, a quick re- calculation knocked 85 p off the price.I am loyalty card holder and hope, that next time I visit Canterbury, things will have improved dramatically.Normally, your shops do excellent meals but this one let the side down.Sorry, I did not keep the receipt.Ian... A loyal customer.