Sports Direct

Got to be some of the worst customer service levels I have ever experienced! No one on the tills EVER! You have to call out for someone to come and serve you. Then other customers simply walk in front of you and the staff prefer to serve them than to serve those that have been waiting patiently in line. Literally it seems that no staff that work there give any kind of regards to customer welfare. A complete shambles!

Waited by the shoe stand for 25 minutes. Nobody came to help me. I asked shopping assistants a few times, but they only said in a minute" and then disappeared. I left very disappointed"

Well seen as the head office has blocked my email and doesn’t want to comply with the law here is my review. Sorry no option to leave no starsSports directUnit A, Friern Bridge Retail Park, Pegasus Way, Friern Barnet N11 3PW · ~6.1 mi13 July 2023To whom it may concern,Complaint about faulty goodsI bought a 6 t shirts from you on 11/07/2023. I paid £20.I now find the goods have the following fault:The size was as described on package not fit for purpose not satisfactory quality doesn't match the descriptionUnder the Consumer Rights Act 2015, goods you supply must be of satisfactory quality, be fit for purpose and match their description. As there was a problem with the goods when I bought them, I request that you give me a full refund.Please respond within 14 days of receiving this letter.Totally told by the store manager and his team they want to keep my money or want me to spend it in the store even when the store does not have anything I need the right size and I was sold something which was wrongly sized of poor quality. The store they do not comply with the law have 0 customers service skills. Look at all the online reviews not replying to them not hoping to improve customer services or customer relations. How sad is this situation.

Wow, just wow. First part of our experience was finding a staff member to help, and show they were partially happy to be there. This is the third time we've been there, within a 2 month period in search of football boots, and still nothing much in stock. And again most boots were on the wrong shelf so just when you get excited about a good price, you're told it was x3 that as was in the wrong place! Not their fault entirely but the lack of bothered manpower meant there was no one who could add a bit of order! Finally we found the perfect boots, good price too, but when the worker eventually returned from trying to find the other boot, he actually said they had lost it!!! No idea why then he put the boot back on the shelf! Still I guess you don't know when Long John Silver might be dropping in for a new footie boot.

I knocked over a whole stack of trainers and they didn't make me feel bad about it. Sorry again

Customer service is nil. No wonder they have gone into administration. You hire people to work, not stand around chatting to each other.

It has always been a bit disorganised and very slow at the tills but today:14min in the queue to pay with 4 people in front of me and there are still 2 guys in the front and I still have not paid.Just get more ppl to work or get faster people.

Service was terrible i was standing around for nearly half an hour and a tall lightskin worker with dreads needs to be put in check his attitude is appalling. However, i found two workers to be helpful, charlotte and melissa, very sweet girls and the correct attitude to have in a work place.

Worse company what is the point in having a phone line if they NEVER answer?! It’s very poor customer service for such basic support over the phone!! Their delivery charges are a CON even Click & Collect £4.99 when it doesn’t even cost that much to post is actually a joke!!!