Hedge End Fireplaces

I recommend this company.A very informative chat with the proprietor and no pressure to purchase. Staff very helpful. They have a range of fires on display in both of their showrooms with many gas ones working. We have since made a purchase from this shop.One of their engineers, Mr Skinner fitted our new gas fire a week ago and my wife and I are very pleased with it. The engineer was very clean and considerate of our property. Just waiting for a chimney cawl that was missing from the job description. A quick email confirmed that the job is in hand and that they haven't forgotten us.

Disappointing customer service. We had purchased a fireplace from Hedge End Fireplaces in 2011 and after 5 years felt it required a service. We visited the showroom, gave our contact details, and waited for them to make contact to arrange a visit. Then … nothing. We called to remind them, they promised to ring back and again … nothing.Conclusion: Unsatisfactory customer service. I would suggest Hedge End Fireplaces are avoided if you expect any follow up support.

My elderly parents purchased an electric fire from here about a year ago, customer service was excellent and cannot fault the company there. However, when the fire place went wrong they were most unhelpful. We’ve been trying to get in touch with Hedge End Fireplaces since before the lockdown, starting from about January, only to be told “we’ll be in touch” or “we will speak to dimplex for you”.” We’ve sent them countless emails, telephoned them countless times, my grandfather even dropped in a letter once they reopened post lockdown. Not a single response! The fireplace is probably out of guarantee by now and I doubt anything will be done. £500 down the drain and two absolutely heartbroken parents.

We had a gas fire fitted to my daughter's newly purchased Edwardian terraced house in Salisbury in May this year. The installation, involving fitting a new gas 'wood burning' look stove to an existing fireplace, was done by Hedge End Fireplaces and we were delighted with their work. It wasn't an easy job and involved putting a chimney liner in and extending the gas supply from the back of the house to the sitting room at the front, quite apart from squeezing the fire into an existing Victorian type fireplace surround. All this was done quickly, efficiently and very neatly with great care to conceal the gas supply pipe beneath the floor. We were very pleased and would recommend the friendly, helpfulHedge End Fireplaces team.

The team were invited to overhaul our STOVAX log burning stove and to clean the Chimney flue. They were prompt, efficient and professional, and we are pleased to invite them back for a further service next year.

A massive thank you to the team at Hedge End Fireplaces & Stoves. The level of service from preparation to the finish was outstanding. We are so happy with our new stove & look forward to keeping cosy this winter. We will be recommending you guys to family and friends and will not hesitate to use you again. Many thanks.

I’ve just had another fireplace fitted in my home because I was so pleased with the first one that I had fitted. I am just as pleased, the advice and information that I received was very helpful and the men that installed it made a lovely job. I would not hesitate to recommend their service.

Oh my goodness. I never leave reviews, but I stopped in to hedge end fireplaces yesterday with the intention of paying them to survey and fit a full fireplace suite ie spending thousands of pounds of our hard earned money. I've never met such a rude rude man. From start to finish he said things like well customers often lie to us ... "

We wanted a bespoke, stepped media wall, with space to ‘hide’ our SkyQ box!The team were brilliant, efficient & helpful.Pic 1 is the before & Pic 2 the after!

We could not be more happy with our beautiful new fireplace. Hedge End fireplaces did us a stunning new mantle, hearth and tiling, as well as lining the chimney (kept our original stove), and all the way through they were so attentive and friendly. Absolute 5 star service, so nice to work with such a lovely local business.