John Lewis & Partners

What a shambles. My grandma went in to buy a new vaccum cleaner, they didn't have any in stock so the man on the floor said he'd order one for her and that they'd ring when it was available to deliver and she could pay on delivery. That was on the Tuesday. On the Saturday she rang as she hadn't heard anything and the first assistant hung up on her. The second assistant helped her but said the vaccum had onl been reserved for 24 hours and is now gone and there would be nothing until after Christmas. No support for the older generations and she was told if she had an email address this would have been communicated but why couldn't they just tell her the right information in the first place. If I could give 0 starts I would.

Fab range of products all at best price on high street. Makes shopping a good experience rather than a necessity.Popped into Ori for a quick lunch before catching a matinee performance at the Theatre Royal. Despite NUFC playing at home, with Newcastle being very busy, service was quick and excellent. Food was tasty and reasonably priced. Will definitely be returning.

Nice store, plenty of different stuff on offer. Once had to return some items and that went without a hitch, friendly staff and decent customer service.

I ordered a Ladies Ralph Lauren Polo jacket for £345 from John Lewis Newcastle. It was the worst quality jacket I have ever seen, the edging was frayed the size was way too small it looked like a made in China copy!! I returned it immediately and expressed my concerns about the authenticity of the jacket yet have heard nothing. A reply would have been nice.

So sad to see a once excellent store which provided excellent customer service reduced to a shambles. I visited the Newcastle store on Thursday 7th September at approx 1.30pm attempting to purchase a washing machine. I was in the store measuring the display models as I am limited by the door to the utility room as to a suitable model. I was the only customer in the the large domestic appliances department and I had to seek a partner for assistance. It felt like I was interrupting them from there work. I then showed the less than enthusiastic assistant the model I wished to purchase and they looked it up n their tablet and promptly advised me it was out of stock. I asked when it would come back into stock and they said they couldn't say. The assistant then said even if it did come back into stock they couldn't guarantee the price. They then showed me another model which I was subsequently was advised was also out of stock. I asked them if they ever sold display models, and they abruptly said they don't. I then asked what the lead time was on delivery for any models in stock and they said it depends... (I am not sure what that means). I had to ask the assist if they would let me know if both models come back into stock, they then said I could do that online" I said i would prefer if they arranged that for me so they took my email. ... something I would have expected a customer focused partner to proactively offer me. This experience is deeply disappointing

I bought myself a laptop afew weeks ago and because I've been really busy decorating my new property hadn't any time to sort out my laptop can I also say that I'm a single parent I called into John Lewis this week to ask for help to transfer photos from my phone to my laptop I was advised by staff at the till to to attend the technical area of the store as they would potentially be able to help me all I wanted help with putting photos on the laptop just to be shown how to achieve what I was hoping for it's an experience laptop so I didn't think there would be an issue it turns out that I would have had to pay £35.00 just to quickly be shown something that is very important to me I left very disappointed I have spent lots of money in John Lewis over the years and only wanted a little help. Not Much To Ask I wouldn't have thought!! Very disappointed

We would like to commend partner Neil who met us in the basement at John Lewis and could not have been anymore helpful. We were looking to remove a security tag for an item previously purchased at the Cambridge branch and also wanted to exchange it for a smaller size- a difficult task as it was in a reduced line and further, the Cambridge branch uses a different type of security tag and the Newcastle store did not stock that particular dress. He navigated us through customer services and they could not help us, but he continued to use the internal communications for the John Lewis group to locate the item and organised another store to contact us and arrange delivery. We were really impressed with his level of service and commitment to customer satisfaction. He ought to be given an immediate promotion with the task to sort out the rest of John Lewis’s customer services! Thank you for all your help, Neil.

Fantastic service from John Lewis delivery crew, Paul and John (North East England). They definitely went the extra mile to ensure that I was a very happy customer. Often, I find, people like these guys are very underrated, but on this occasion, I can’t speak highly enough about them. Five stars just isn’t enough!Also, online ordering process was very easy. My new washing machine arrived on time and exactly as described.We’ll done John Lewis!

Jennifer in the jewellery department was amazing! Thank you for your help as a guy who is useful at these things she was super helpful! This is the second time Jennifer has help with a bad history of buying gifts for the wife I was here last Christmas and my wife loved the necklace and back again for the birthday to get a matching bracket, thank you