Queen Mother Sports Centre

Definitely one of the more disappointing Westminster Council Everyone Active gyms.It offers loads of activities and facilities, but it’s mostly run down. Machines in the gym take weeks to months to get fixed, despite repeated chasing. The gym gets extremely busy.Cleaning is very poor in the gym, pool and changing rooms. When they do clean the gym, they seem to only do it at peak times around 6pm on a weekday… Deep cleaning seemingly never takes place.Staff are completely disinterested.Positives are it’s in a good location and it’s decent value.

Good swimming pool! Overcrowded a times but good working hours. Staff at the desk is very well trained, polite and professional. Prices are reasonable. No long term agreements which is great, easy to sign up, freeze or cancelNever tried their gym, but pool is fine, do give it a go

This sports centre presents good value for money for swimming, gym and sports.As expected noting that it’s council run, it is tired in areas and in need of refurbishment or new equipment. On the positive side it is very clean and the staff are really nice.

Their swimming program is rubbish and the pools aren't cleaned properly. The management chooses to shut the pool, close swimming lanes, prioritize outsiders events over regular paying members without any proper communication. The staff is unfriendly and unhelpful at times when this happens also

The gym was disgustingly dirty when I joined up, I complained several times and they said they would clean it and then never did so I tried to cancel my membership multiple times by filling out membership enquiry forms, within the required 14 day cooling off period. I also called the center multiple times but no one answered and I found out today that had removed me from their system but were still going to charge me for my membership so I ended up having to cancel my direct debit with them. They have really bad customer service and their facilities are dirty.

Dirty and cold pool and pretty filthy changing rooms.Really run down. Not really fit for purpose if you want to take your children for a swim.Thought I would give it a try after many years of absence for the same reasons as the one cited above, but there has been no improvement, just deterioration.The life guard (a Brazilian dude) was very friendly.

Grotty changing rooms with no locks on lockers. Floor is caked with dirt and damp. Drains in the showers are blocked and reeks with the smell of damp and mould. Shower heads don’t work, only spurts out water in drips. Gym is dark and dreary with equipment facing the wall. Little air conditioning. Broken and dirty equipment and not very spaced out. You have not much choice than to work out right next to people because of the equipment spacing, it’s very off putting. Grumpy staff who don’t seem to want to be there. Felt like a maze trying to get to the gym itself.I’ll probably catch a bacterial or fungal infection from the changing rooms, showers, or gym. I wanted to spend as little time there as possible.Needs a very good, deep clean, and a desperate revamp!

Hello,I am Gennaro Pucci.I joined the membeship in queens mothers sport center few months ago.I left London for good. I came the 9th of August to cancel the membership before to leave London. A guy at the desk cancelled for me but 1st of September I have been charged again.I do not have anymore even the card because the guy told me I can throw it away.Can we check if the membership has been cancelled?With kind regardsGennaro PucciThis was the mail I sended to you the 1st of September. Never an answer. A friend of mine, living in London came to ask if it was cancelled but no reply for privacy reason. I understand!For sure the same guy that he tried to cancel my membership. Once again I have on my direct debit a payment due to coming. Is it possible to reply to the mail I have sended and sort it out???Thanks

I used to come to this gym about 5 years ago and it was honestly the best in the area. I’ve recently rejoined and it’s really gone down hill. The gym itself has loads of different machines which is great but half of them need a deep clean/scrub … you can see dust and grime build up in every corner and other ones are broken… then the gym itself during the week has an over flow of kids under 18… bunch of kids that stand there on their phones and do nothing but spend 35mins texting at the machine? The gym itself is also very dirty in general - the mats are full of dust… there’s a cleaner (a lady with long hair and about 20 bangles on her wrist) who the other day took water from the fountain and sprinkled it on the floor and mopped… even though there are antibacterial sprays everywhere lol… I think I’ll be moving gyms based on all the above…I’ll give them a chance because as I said this was the best gym but in the day…

Sports Hall walls are much nicer than they used to be and it's in nice blue. The ceiling isn't white but woody brown and overall, it is a very nice hall for badminton. Very happy they have done some refurbishment in the hall as well as the reception. Spot lights get in your sight sometimes, but much better than other centers with white walls.