Fix Auto Harlow

AVOID like the plague if you can. Unfortunately my insurance assigned Fix Auto after my accident. My vehicle was dropped off 3 months ago and was subjected to a shoddy initial assessment. I was told the required parts were ordered then I received no update whatsoever up until last week. I constantly called and the receptionist would either promise someone will call with an update or it would ring out. Eventually I was contacted by the parts team who told me that necessary items were missed on the initial assessment and I would have to wait for them to be delivered. I assume I’ll be waiting another three months now. I’m so upset my insurer deems these as suitable for business. I’ve complained but in reality what will that do? Awful customer service, if I could give 0 stars I would. I’m actually concerned I’ll never see my car again. Utter disgrace

Car been back water in rear light had to take car back again for the same problem

Really good body shop. Extremely well run and friendly/helpful staff!

I would highly recommend them for body work. Very polite staff. Well happy with the service. I would love to thank all of the staff worked on my car and helped me get things in place. Also, two members I remember them by name (Nick & Abbie) the most helpful people I ever seen in my life. Will always use you in future. Many Thanks to all of you ❤️Shady

Forgot and left a £50 note in a small purse in the centre console compartment, which my wife leaves in the car all the time for contingencies. Checked as soon as I got the car and the money was gone! Informed them and they vehemently insisted that it’s never happened and that they’ve got cctv all around, will check and get back to me. It’s been 1 month now and I haven’t heard from them. The repair was to the back bumper, I wondered why anyone will go into the centre console!

From the start this company did not fill us with confidence, but it's the company our insurance company put forward.After the accident, our paint did not patch that of the car, we argued it and were met with terrible excuses. We went to several independent garages and everyone agreed with us that it wasn't right. In the end we had an inspector from the insurance come out to survey the repair".They also told us our towbar didn't need to be replaced after a rear end shunt as they had "checked it and it was ok". Now however I spoke to a few different places and everyone said

Do not use this garage if you have any choice. My insurer authorised them to repair my Motability vehicle. They are incredibly slow and you have to chase for every update. Who knows if I’ll ever see my car again?!

Fantastic service, really helpful staff.Very pleased with the final finish.

Had to have the boot resprayed so left my car with them for three days. When i got the car back it was washed. Hoovered. Polished and as good as new. Customer service was brilliant. They stayed in contact throughout the whole job. Very professional. Friendly and nothing was to much trouble. Would definatly be using fix auto gapjmw again.