Rook Matthews Sayer Estate Agent in West Denton

RMS handled my mam’s purchase and Ellie Murray was absolutely brilliant from start to finish, especially when dealing with a very stressed buyer.

First time dealing with Rook Matthews West Denton and Ellie has been great chasing up progress for me as a buyer! Lovely welcome pack too, such a homely touch!

The team at RMS West Denton were amazing. Thank you to Ellie and her excellent customer support.

RMS West Denton. The staff at west Denton branch were fantastic. They were so helpful and responded to any questions very quickly. The sale of our home was made easy due to the warmth and professionalism of Bruce. Claire and Ellie. Thanks so much. Gail and Brendan Nelson

I have used RMS a number of times and will continue to do so. Sadly, on this occasion, my sale fell through after many frustrating weeks, however, staff were wonderful throughout. I would recommend this company. Always happy to do business with them.

I highly recommend Rook Matthews Sayers West Denton office for your house sale.It’s a personal place to deal with.My sale was dealt with very professionally. The staff were friendly, helpful and courteous at all times and helped me through the process, which took some of the inevitable pressure off me.The pictures that were taken made the house look very attractive and I’m sure helped generate interest. Edits to the sales information were done with the minimum of fuss, which was really helpful. The staff got it!If I had to leave a message, this was always returned promptly at all times, which is what you need. Full marks.

We have always used RMS when we have bought and sold in Newcastle. They were kind enough to allow us to access their services in person last year to ease our submission of relevant papers, etc, as Covid restrictions were becoming hard to circumvent and our time in Newcastle was limited.Our purchase was complicated by the resistance of the seller to move on as they promised and I felt ( at times) that I was leading the process to seek clarity. This of course could just be me feeling the stress of a home move from Birmingham to Newcastle. Ellie always responded to my communication and was always available to speak to. I found the team very professional and genuine. Importantly they didn’t just email. They phoned and spoke to you directly. The personal touch makes a big difference. Many thanks. I wish you all the best.

RMS West Denton branch handled the sale of my property professionally and without issue from start to finish. As I now live away from the area, they did the viewings and the valuation given by them was as expected. I have no hesitation to recommend them as an agent for property sale.

Fabulous customer service at West Denton branch, Bruce Walker stand out as stars. Very active in getting things done! great communication with a friendly approach. Keeps the customer in loop even help's with filling the technical details in the forms.I would highly recommend Rook Matthews West Denton branch to anyone thinking of selling their house.

I would highly recommend RMS West Denton to buy and sell through. Communication was effortless and emails with questions or queries were answered so fast. The team often rang throughout the process to update and guide us, you would never be left to feel confused or unsure about the process, no question would be a silly one if the process is new to you.