Lesters Nurseryworld

I reserved a preorder item over the phone. The customer service has been brilliant - with regular phone and email updates on the order status from Michael. Would definitely buy from here again.

Absolutely fantastic experience shopping online with Lesters! Absolutely thrilled with my pushchair, was £200 cheaper than everywhere else and it was delivered FREE within 30 hours!Must admit after reading reviews I was a little sceptical, but I simply called the store and checked my items were in stock (polite and helpful staff member), READ the delivery and returns policy (which clearly states a monetary charge for cancelled orders) and placed my order. So glad I shopped with Lesters and will be recommending to everyone.

I bought my Cybex Priam from Lesters & they were so knowledgeable and informative. They ensured that my car seat and base would fit in the car I had - which after prior trips to other pram stores , as long as some have a sale they don't bother with all the rest of the small details - at Lesters I felt like they couldn't do enough for me and their service went beyond just the sale. They stored my pram until my day of collection. Any query I had was responded to promptly. Even when I needed my pram earlier than we planned, they arranged a collection and helped load it all into the car. Fast forward 11 months and a part broke on my pram (user error) after speaking with Lesters, they arranged a next day collection of the frame and provided a replacement frame - had it mended by the manufacturer and then arranged a swap over once completed. I would fully recommend Lesters to anybody searching for a new pram or any baby shopping etc they've been amazing!

I've not received my order yet but so far the customer service has been great. I realised my discount had not been applied. I contacted customer services to see if they could partially refund me the discount and this has been done so quickly and efficiently. Looking forward to recieving my order ☺️ thank you

absolute disgrace of a company. The courier DPD they used have lost the parcel, however they will still not refund me. DPD have confirmed the parcel has been lost, however Lester Nursery are still refusing to refund me while DPD 'search for the parcel' - this is fraud and I will be taking further action. Avoid at all costs , worst customer service I have ever experienced

I had a lovely shopping experience buying my sons car seat from Lesters. The service was amazing from start to finish from the whole team. They even fitted the car seat for me. Thank you team Lesters!

Great experience with this business. Found a premium pram we were looking for online at a great price. Arrived in good working order. Went through their customer service team re. a warranty issue and they responded promptly with me and the manufacturer before getting a replacement part sent out - very happy - would buy from them again.

Horrible Customer Service! Cheeky Scammers! Avoid!!!Received terrible service from the “store manager”Kept going in circles when I asked to speak to someone senior. Has a chip on his shoulder to try and feel more important than he is.Very rude and terrible customer service, really should undergo more training.Called to cancel my order within 24 hours to which he replied there would be a £10 charge to do this. I said it doesn’t state this anywhere on your website.He sent over terms and conditions that doesn’t mention this anywhere, it only states that there’s a £15 charge if you return the items once you receive it.He should really be aware of terms and conductions if he is a manager.Shocking terrible service. Asked to keep the order as it is for now, as I definitely will be taking this further once received.I refuse to be charged to cancel within 24 hours, for an order made online when the item hasn’t been received and no tracking information has been received yet either!

Couldn’t recommend enough. The staff are so friendly, knowledgeable and don’t make you feel silly when running through all the different elements of prams and car seats which can be overwhelming as a first time parent. Prices are also so competitive, definitely worth supporting a small business. They even build the pram for you on request!! Lauren helped us each time and is lovely. The warehouse staff also super friendly loading a lot of boxes into the car!! Thank you so much

Ordered a maxi-cosi bouncer as a gift for our prematurely born nephew who was born in March. We ordered the baby bouncer on April 12th and having chased the order up multiple times and being told that it’s Maxi Cosi’s fault, we have had to cancel our order and the baby is now ready to sit in a bouncer but thanks to Lester’s, is without one. Lester’s nursery did not once provide us an update even though it has been over a month waiting for this product. We were tirelessly chasing them up every week. There was no form of compensation offered and no was there any acknowledgment of a fault. They just kept blaming Maxi Cosi. We are now hoping they process our refund swiftly and not take another month and blame others for the return of our money which is nearly £200.