Enterprise Car & Van Hire - Birtley

Great place for your car/van hire, Adnan was the perfect professional gentleman, thank you Enterprise for making helping us to move to the pretty North East. Forget the rest hire from the best Enterprise is the place to go.

Outstanding Customer Service at Enterprise Car and Van Rental in BirtleyRating: ★★★★★ (5/5)I recently had the pleasure of dealing with Enterprise Car and Van Rental in Birtley, and I must say, their customer service exceeded my expectations. After facing issues at the Sunderland branch, I was relieved to experience such a smooth and positive transaction at the Birtley location.From the moment I stepped into the Birtley branch, the staff greeted me warmly and were genuinely eager to assist. Their friendly demeanor immediately put me at ease, and it was evident that they genuinely cared about providing exceptional service.I needed to rent a van on short notice, and despite their busy schedule, the team at Enterprise Birtley went above and beyond to accommodate my request. They took the time to understand my needs, and within no time, they had the perfect van ready for me.I must give special recognition to the manager at this location. He displayed a level of professionalism and dedication that I rarely encounter in the service industry. Not only was he approachable and friendly, but he also took the time to ensure all my concerns were addressed. He listened attentively and provided valuable insights to help me make the best decisions for my rental.What impressed me the most was the manager's willingness to go the extra mile to ensure I received excellent service. He personally oversaw the rental process and made sure that everything was in order. It's clear that he takes great pride in his team and the quality of service they deliver.The van itself was in excellent condition, clean, and well-maintained, which further added to the positive experience. The paperwork was handled efficiently, and I appreciated the clear and transparent explanation of the rental terms.In the end, my experience with Enterprise Car and Van Rental in Birtley turned what initially seemed like a challenging situation into a hassle-free and pleasant one. I am grateful for the outstanding service provided by their team, especially the manager's exceptional efforts.I highly recommend Enterprise Car and Van Rental in Birtley to anyone in need of reliable vehicle rental services. Their customer-centric approach, attentive staff, and overall commitment to excellence set them apart from the rest. I won't hesitate to use their services again in the future.Kudos to the entire team at Enterprise Birtley for their dedication to ensuring customers like me have a positive and memorable rental experience.

Very friendly and helpful staff made the whole rental process very quick and easy for me.

Brilliant customer service, the car suited my needs, very friendly and helpful staff. Slight issue with with warranty company who booked the car however the staff resolved it no problem.5*** would recommend and use again in the future.

As always a great service and such a professional team, Lovely Staff, Thank you

Doesn't seem to matter what I request or which category of car I choose, I always get an SUV with a tiny engine that I can't even connect my phone to.

Really great service after my car was in garage for one week they loaned me a audi TT SLine fab thanks for the great service.

Due to miscommunication by another branch, there was a lengthy delay in obtaining the vehicle. Haris, (the friendly and enthusiastic manager), went out of his way to apologise and make amends.He also followed up the return of the vehicle with a courtesy call.Very customer focused. Well done.