Luxury Watch Repairs

I went to the Manchester branch in Harvey Nichols to have a new battery put in my Tissot, and while I was there I got it cleaned. I spoke to Charlie who was friendly and very knowledgeable. It took about 30 minutes in total and looked fantastic! Would highly recommend.

Popped in to get some links off my watch, recieved super quick service! Couldn't have been more helpful!

Awful service quoted 5 to 7 working days for an estimate I've still not received one its been 20 days no one is replying to my emails no one answered the telephone, I went in to complain and ask where my quote was up to I was assured I'd get a call Monday its now Thursday, shocking service I've still no idea where my highly valued watch is and its just disgusting dont use this service. If you're waiting on parts and pricing then manage expectations properly and contact your customers rather than them chasing hopefully someone sees this and contacts me

Poor service - my husbands watch was sent away in January and we finally got it back in August.Reasons for the delay included the moving of premises in London, lack of staff to carry out the workload and poor communication.The manager - Charlie- did seek to address our queries, apologising for the issues we had encountered and offering a discount.Would advise anyone considering using this company to go elsewhere.

In October 2022 I left in a vintage Omega for repair. Later that year I was emailed to say that the repair would cost apex £700 and required the watch to be sent to Omegas factory in Switzerland. Ai paid the east image and gave permission for the watch to be forwarded. Watch has been with the company now for over 1 year. Communications in relation to the delay have only occurred when I made personal visits to their premises in Hatton Gardens. Having been told (through a personal visit) in May 2023 that it would be returned by September 2023 I have just been informed (again through a personal visit) that it will be ready in January 2024. I have asked to see their communications with Omega to confirm this but they have not been forthcoming.. Reason given is delay by Omega, however communications with me on all of these delays have been verbal and to date I have seen nothing in writing which corroborates what I am told about the delays by Omega. However it seems extraordinary to me that Omega would take over a year to conduct a repair. . This is all very frustrating and I have only received updates from personal visits. Not the way to run a business.

Terrible, charged me £1600 for a Rolex service and crystal replacement, told me it had to go back to Rolex, various things changed in the movement to find out this was mostly nonsense. massively over paid, i checked with Rolex and the repair/service should have been half that price and it didnt go back to them so was done in house

2nd time I’ve used LW repairs in Manchester and both times I’ve been lucky enough to speak to Charlie. Very helpful and friendly, couldn’t ask for more! Will 100% be coming back.

Im afraid I have also been stung by the battery replacement service routine. Quoted one price at the Harvey Nichols store in Manchester, quoting 7-10 days turn around, only to be sent a quote several days later that they cant guarantee waterproof without a full service (over 3x the original quote) - strange, the manufacturers don’t say the same? Its been over 3 weeks now and despite asking for a update via email, after several attempts to speak to them via the number I was provided, Im still non the wiser on the status. Very poor.

I cannot express how grateful I was to Charlie for going so far out of his way to fix my watch. I had barley gone a day without wearing it in the last 6 years before breaking it and after it was sent away to London and being told there was no fixing it. Charlie went off and custom made a part to ensure I could continue to wear the watch that was passed down to me. One of the kindest people I’ve come across who clearly went above and beyond due to the fact he just loves his craft ( and he’s absolutely brilliant at it too ). I would reccomend going to Charlie at Luxury watch repairs to absolutely anyone. Thank you so much for the help