John German Estate Agents Loughborough

I would like to thank Julie and Lisa in the Loughborough office, and Jo Gibbons in sales progression, for all the work they did in getting buyers for our house and moving the sale along. Unfortunately, because of insurmountable problems with the property we wanted to buy we were unable to complete the purchase or sale.At all times they were polite, professional and efficient. We also appreciated the advice we received from you regarding the difficulties with our purchase.We will have no hesitation in relisting with you when we find another suitable property.

Marta Mendes took her time to listen to what we are looking for and go out of her way to be helpful. Best service I have ever had from any estate agents. Thank you again.

John German were brilliant. The team went above and beyond to sell my house and sold it within the first week. They gave me good advice when I was deciding which offer to accept and genuinely care about people. I'd like to thank Jo for her amazing communication, support and guidance throughout the process, particularly when it came to chasing up solicitors and chatting through putting an offer in on a property. Even though it was a with a different agent Jo was happy to share her experience and advice and I found her more personable and helpful that the agent I bought from. I would recommend John German to all my friends and family. Thank you

I have been really impressed with all staff that I have dealt with. They are polite, professional and have made my rental journey as easy as possible. I would particularly like to thank Suzie and Tracey.

Brilliant estate agents! Couldn't do enough for us to get our house sold. Kept us in the loop throughout the process whilst the sale progressed. Special thankyou to Julie and Jo for their brilliant customer service.

Shocking and diabolical treatment from the letting agent who did house visits. Young professional, house was kept in immaculate condition. She would ring me up at work and leave messages on my voicemail, screaming and shouting at me to 'open this door now! I demand it. On returning her call the agent office would explain it was her error and that no visit had been scheduled for me. No apology. As a teacher it is impossible to take the day off for a home visit

We've had nothing but positive experiences so far with John German - our sales negotiator Hannah Sharp has been incredibly helpful, as have the other members of the team I have spoken to. Calls are returned quickly and promptly, information is communicated well, and above all everyone is friendly and personable. I'm hoping we won't need to buy or sell again for several decades now, but would definitely recommend this firm to anyone looking to move.

We had a wonderful experience using John German, we came over from Australia and they made our experience very pleasant and smooth. It really helped our transition to a new country. Suzie was great showing us around along with Becky and Becky and our property Manager Laura did an excellent handover. Thank you for your help, ,myself and my family are really pleased.

Really efficient pleasant experience as we made our purchase and such helpful and lovely people to deal with.NOT your average estate agent!!Both the viewing experience and after office support were so well managed and a usually stressful situation was made easy and effortless.Miranda and Barry were particularly helpful throughout and we truly appreciate and recommend their professionalism and kindness.

Superb experience selling our house in Loughborough through these recently; professional, friendly, prompt responses and super helpful every step of the way. We arranged for separate photos through a local independent photographer, recommended by them, but they did provide a superb 360 photo portfolio for our house listing. All viewings were followed up on and feedback provided to us and when we entered the best and final stage of our sale, this was all handled excellently and fairly. Competitively priced rate and dedicated staff to handle each stage of the process, we highly recommend them to sell through.As sellers, we were very conscious to choose an agent that we knew would also offer the best customer experience. Having ourselves been looking and viewing many properties for a long time, we got a good idea of the 'good' and the 'bad' ones. Surprisingly, a lot of other agents in the area we found lacked basic customer service, for example either not getting back to enquiries to book viewings or taking too long to do so (time being a critical factor this past year with how the market has been). John German were always incredibly responsive and helpful, so naturally we wanted to go with them when we sold as we knew when we did find our buyer, we had the best chance of that buyer being actively communicated with!