Tools4Trade - Power Tools UK, Makita Power Tools, Dewalt Power Tools

Be warned about Tools4Trade. When things work fine, they are good. But if you have any troubles, complaintes, return an item bought by mistake; they are totally unreasonable, greedy, in fact. There are many more better vendors that care about their customers.

Bought a Makita plunge saw online. Order was sent out but only one parcel arrived so chased this up with Tools4Trade. Guy was rude and acted like a div. Couldnt care less about my order or the fact that half my order wasnt delivered. Wont be using them again.

I'd been watching this website for a few months, excellent prices for tool.Decided to take the plunge and order a few items and 48 hours a neatly packed parcel came through DPD.All new, all in original packaging and most importantly - ALL working!Website seems to be down at the moment but I hope it is back up soon, would definitely buy from this supplier again.

I try not to post negative reviews, but have been very disappointed in my dealings with tools4trade I felt the web advert was muddled at best and in my opinion misleading. The advert suggests a Makpac case is supplied with the item, so I chose to purchase from them even though they were more expensive than other suppliers. They have proved intransigent and unwilling to budge through out an extensive email dialogue. My advice - probably an ok firm if everything goes ok but if there is an issue be prepared of an uphill struggle. I have given up over what is to them a tenners worth of case, they won’t see any more business from me.

Paid £50 to send a £500 tool back for a refund as I ordered the wrong one and because it had dust on it they said it had been used and wouldn't refund. Paid another£50 to get it collected to return it to me and they wouldn't give DPD the parcel. Paid £500 for the tool, £100 postage and haven't even got the tool. Fuming! Poor customer service not the end of this!

Useless company. Needed an item but there was no detail of how long the delivery would take so I did a telephone order with them. Mark at their Milton Keynes base who seems as he's a one man band running that branch kept saying there was something wrong with my credit card as the payment would not go through. He suggested I try another card but that failed as well. The transaction was aborted and Mark assured me that no money was taken. On the evening I checked my accounts and found that he had lied as the transactions had gone through. I telephoned this company the following two days only to be told by Mark that the payments had not gone through and I wasn't telling the truth. In the end I had to sort this out with the credit card company myself. Just nothing but hassle with this company.......AVOID!!!!!

I recently bought a Milwaukee sds hammer drill for a really reasonable price. Called the customer service as well before I ordered. I can't fault it. Many thanksWill use them again for sure.

Very poor experience.Ordered some items on a Monday for next day delivery (needed it for a job) items never arrived, chased the first time and was told it will arrive Wednesday, it never. Chased again and it finally arrived Friday. I couldn’t complete my job, had to delay another and lost money in the process. I asked tools4trade for compensation and they agreed £25, never received the money which agreed by MD Val.Chased this now 3 times over 2weeks, Val is in and no return call.The tools may be better priced but avoid them if you need to resolve an issue…I wish I never bought the items

Ordered a spare battery for a mower, delivered next working day by DPD. Excellent service.