Drainforce Ltd

We used Bridgend drainforce and they were very helpful and thorough. Jason came and emptied our sesspit which was in a difficult area of the garden but he managed to access it and did a brilliant job. We also used Bridgend Drainforce today to clear a blocked drain outside our bathroom and the drainforce rep called before he came , he was polite and managed to clear the drain in 5-7 minutes . I would recommend

Emergency call out for blocked drains in a commercial premises with difficult access in the city centre.Guys were out first thing the next morning, able to sort the issue quickly and invoice was sent over same day.Final cost was far more competitive than expected and were were able to continue trading without any disruption.5* service and 5* price, will definitely use again!

They took on a job that another company didn't even want to try. Turned up when they said they would, professional and efficient. Got the blockage cleared and had a laugh with the guy whilst doing it. Crew was Neil in the 4x4.

We are all eager to criticize and leave bad reviews, but I think that credit is equally important. And credit is a must for Rob and Rhys, after a cuppa and a quick brief they knew what they had to do and just got on with it (a large cess pitt with a blockage). Unfortunately I had to leave them to get on with it as I had a previous event, but when I returned home later that day everything was done and Rob and Rhys had done everything and cleaned up. Thank you guys, and I will definitely use again and recommend their services. Rich.

really pleased with the service provided. James called to our property, rang beforehand with an ETA and arrived bang on time. very polite and carried out a thorough job leaving everything clean and tidy before leaving. Cost of the work was exactly as quote with no nasty surprises. Would certainly recommend.

Drainforce is expensive and did not get the job done. Do not use them.I had three drains to inspect. When I eventually got hold of someone on the phone (I had to ring the accounts dept) I was able to book a time at their convenience and had to pay in advance. Whilst the chap who came to do the job was very pleasant, he was not in the least resourceful. I knew more about drains than he did! And within the day I had a report, full of H&S metrics and no substance, advising that the job was completed to my satisfaction. Nothing further from the truth.One drain was inspected with the camera and found to be clear.A second drain was found to contain silt and a stone lodged in the silt approximately 3m into the drain. It was poked a little and I was told there was nothing that could be done – I could try 2 options:1. Contact Welsh Water who may have a rod retrieval service who may be able to get it out; or2. Dig it up. I requested a quote to dig it up and was advised that I would have it later that day or the following day. The gentleman in the office advised that he was short staffed and even though I explained the risk of flooding to the property and therefore the importance of rapid actions – there seemed to be little concern for my predicament. I am still waiting for the quote.A third drain which I suspected may have been a blocked soakaway was inspected. At first I was assured that my assumption was correct – ie there was nothing that could be done. It wasn’t until I put my hand in the drain and found an outlet that any this opinion was revised. A gullywhip was used to try to unblock it. I was advised that the whole pipe was blocked and it was linked to the stone in the other drain – even though the stone was upstream of this drain’s possible connection. The solution was dig up the stone, clear the silt and hopefully this third drain could be unblocked.Frustrated I contacted another local company and explained the situation. They arrived promptly and within a few minutes removed the approximately 30 mm deep silt over the 3 m upstream of the stone. They then proceeded to jet out the drain, unblocking it of the stone and any remaining silt. Satisfaction!On examining the third drain – the blocked soakaway – correction, the silted up drain – a few strokes with the plunger and it was freed. Again complete customer satisfaction.In the light of the Drainforce’s failure to do the job, I contacted Drainforce twice to ask if they would consider a reasonable refund on account of their poor performance. I'm still waiting for a response.Use West Wales Waste - cheaper and far more resouceful

Blocked drain at my property. Operator James attended, first I received a courtesy phone call to advise he was on his way. I was impressed with his perseverance and determination in resolving the issue. Price was exactly as quoted on the website of the firm. On my experience with this company and James, I would recommend them

The engineer Calvin was very efficient and friendly and did an excellent job of the blockage. Very pleased with the service.

Excellent service from the team at Drainforce, highly recommended. My callout was for a domestic need, it was resolved promptly. Many thanks.

First class service, seriously saved our business from suffering, thank you . Our salon shares a drain with neighbouring businesses. The drain was blocked and flooding the rear yard with sewage, so we couldn't use our backwash showers as they where topping it up. The council couldn't come quick enough so after a recommendation we phoned Drainforce explained the urgency and they where with us within 45 minutes. They cleared the blockage, cleaned the mess away and offered us a survey to find the problem. Next day they came and put a camera in and diagnosed the problem which we didn't have to pay for because it was a council issue that has now been resolved thanks to them. So very happy with them.