Saffron

We have ordered from Saffron for years and have always been impressed. But tonight when there was a mix up with our order, they went above and beyond to put things right and absolutely blew us away. We had just got back from holiday, had a herd of hungry kids and were pretty stressed and tired, so when half our order was missing, we were a bit upset. However, the team were incredible. They got our full order resent to us and were so lovely. Couldn't be more impressed with the customer service.

I don't like leaving bad reviews but that was a poor kebab. Nan bread was very thick and dry, meat chewy and barely any salad. Oh well.

Very poor service.Ordered on a Monday night and had to wait 1hr 40 mins for it to be delivered. Once delivered we were missing 2x naan breads, 2x rice & a bottle of coke.So I rang the restaurant who stated that they have given me free popadoms, so it's okay that I don't have the other items. When I demanded the delivery of what I ordered the gentleman was rude to me & tried to negotiate down on what he'd send me. I stood my ground and said that I would claim back the payment from my bank and they can come to collect the delivered items, this made him agree to send me the rice and naans. 40 more minutes later they delivered the naans.The food quality was good however the service they gave was awful.

Usually OK pizzas. But tonight we waited for almost two hours for a pizza and a portion of chicken popcorn. The pizza arrived stale and cold and the chicken was grey inside and tasted awfull.. full of grease. I didn't ring as I just wanted to go to bed so I just binned it.

Normally enjoy the food but my food came late, but also arrived cold, not freezing but luke warm, I ordered a pizza and the cheese had hardened up already

I've used these guys a lot over the past couple of years. Normally the food and service are great, but recently it's been terrible.The delivery times have been well over an hour each time, and the food portions and quality has really slipped.Whenever ive called up to enquire where my order is, I get half arsed excuses from some rude chap, constantly being snappy with me.Despite the above, gave them a few changes since, but ultimately have now reached a point where I'm no longer going to be ordering with them.Definitely avoid!

Always been ordering chicken kebab but this time iomg!!! s just 4 tiny pieces of chicken for 6.50!!! My girlfriend have onion allergy and they put onion in it!!! I will support busines how want to be in business, unfortunattely not you guys. Try to call and resolve it but without any result. Will not order anymore!!

I ordered food one Saturday night at midnight after I came in from meeting up with friends. Me and my partner were really hungry! The wait time was 45 mins. We spent just over £15 on food. At 1:15am the food still hadn't turned up, well over an hour later. I called the branch which then tried to get in touch with the driver. The driver then called me and said he had already delivered the food? I said to the driver it was odd as there was no food outside my house and no one had knocked on the door. He advised me he dropped the food off at No2? When I lived at No 10! I told the lady on the phone this at least 3/4 times my address when I FIRST MADE THE ORDER. I called the branch back up to say id spoken to the driver, and he has delivered it to the wrong address what are they going to do as no my fault their driver delivered to the wrong address. Spoke to the lady I first made the order to, you told me no2 so it go delivered to no2. I advised I had been to no2 the house was in darkness and no one was in so I don't know how that had happened. Lady insisted MY FAULT I gave wrong address, don't know how as I was starving after seeing friends and having no tea I surley wouldn't send my food to the wrong address after pre paying on my card for the order!! Lady passed my manager who basically said NOTHING he can do, Wouldn't give me a refund and wouldn't re send out my order, basically that it was my fault and they wouldn't and couldn't do anything for me. Eventually I had to ring my bank and despute the funds which I got back a few weeks later!

I ordered a nutella waffle with banana which turned up almost cold, hadn't been cooked fresh, banana was off, and the sauce wasn't nutella just standard chocolate sauce. Also, ordered the rainbow cake which smelt disgusting and had obviously been sat in a fridge for a long while. Finally, ordered the kinder milkshake which was watery and had very little kinder actually in it. Definitely the worst takeaway I've had in northwich, will not be ordering from here again.

Had a bit of a mix up because my friend put the wrong contact number down and the takeaway we think was stolen from the door step. We have been in contact with Saffron and they have been brilliant about everything and have even agreed for us to make another order, free of charge. They could have quite easily told us no but they didn't. I'm very happy about the way they have been.The food itself I have always found brilliant, value for money. Looks like they get a bit of a bad wrap on reviews and I genuinely don't know why, I have never had any problems and the food is always spot on. Would highly recommend.