HWL Windows

the quality of these frames are second to none, transforms our customers property and makes a huge difference

Just fitted 26 Residence 9 Windows supplied by HWL. As a first time customer I'm pretty impressed. The sales team were very patient and helpful and the windows are sturdy and well made. I was told that HWL is one of just 2 companies in the UK who've invested in the right equipment to construct these windows properly. I received quotes from both companies but chose HWL because, though the prices weren't dissimilar, the HWL team was more receptive and amenable.Being picky I'd like to see baypole screws used in the frame assembly rather than the countersunk ones used by HWL (which obviously can't be countersunk into the UPVC profile). Residence themselves advise baypole screws (according to their assembly instructions) and the baypole head would obviously give more grip and result in reduced frame twist but I guess that, now they're installed, this is not going to be a huge problem.Also the Residence 9 system, which has a frame depth (front to back) of 100mm, appears to use a generic 70mm add on, meaning extra lengths have to be purchased and ripped down by the fitter to make up the missing 30mm, and similarly the cills I purchased as part of the Residence 9 collection are also only designed for a 70mm system. HWL however, supplied an aluminium profile to make up the cill difference on the inside. When buying a quality product it would be nice to have addons and cills made to the correct profile.Final criticism is of the vents, which are drilled from front to back through all 9 cells. Why pay extra for the additional insulation when you're going to drill through the whole frame and open up the header to cold air circulation? Many will agree that it's a bonkers piece of legislation and that's not down to HWL but circulatory heat loss would be greatly reduced by gluing in a sleeve/collar insert from front to back. I understand Residence has recently come up with a new vent system which looks better but it can't be retro-fitted.Having done a lot of market research beforehand, in conclusion I'm pleased with the Residence 9 windows and also pleased with HWL. I'll certainly consider them for my next build. See pics below for work in progress on current build (aluminium slide and stack doors supplied by a different company).

Great team to work alongside. Danny, Chris & Carl all top top people in the office & at the top with Graham & Mark. Very knowledgeable and would go that extra mile to get the job done. Couldn't recommend a better company to use.

HWL have been manufacturing for us for over 10 years and we have built up a good relationship with them. The processing team are very knowledgeable, professional and will go above and beyond to help with anything they can.Manufacturing is consistent which is essential when working with high end products with often bespoke requirements. We would highly recommend HWL if you are looking for a reliable high end manufacturer.

Excellent customer service. We had a problem with a lock and notified HWL’s team. They identified the issue and sent a replacement part straight away.

Ordered windows from this company. Every window come poorly made and damaged. Not even the colour I ordered. Even touched up in the counters with a different colour. Every window is the wrong size. Not even level. When I contacted the company with these issues I was told it’s not there problem, that’s how they come! They have refused to fix the windows or offer any help. They have taken thousands of pounds of my money and not offerer anything back! DO NOT USE!!!!

As an architect I approached many different glazing companies when sourcing large Aluminium Bi-folds, Doors and Tilt & Turn windows for my own residential conversion project. HWL were a clear winner, their price was very competitive, the products that they proposed were superior and they communicated well throughout the whole process. Thank you to all the team there, I'll certainly be back in touch on future projects!

Wanted to take the time to give credit to HWL and their staff - in particular Carl, Danny and Graham. We have used HWL for several high end projects over the years and will continue to use them. Very please with how promptly you quote, process and deliver our orders. Keep up the good work!

Just fitted a set of R7 French doors from HWL, I have to say - the best doors I have ever fitted, the quality of the operation of the doors are stunning. I find the customer service exemplary. Danny, Chris, Carl, Graham- all fantastic. Well done lads- keep up the good work. Also cannot complain about the other R7 products.

Northern direct 1st order with hwl for 17 flush sash windows R7 great looking window my customer totally delighted with product amazing looking window