Boots

I have changed my pharmacy from this Boots as everytime I went to collect my prescription, it was closed without warning at completely arbitrary times. The picture included was taken at around 3pm on a weekday. No explanation given whatsoever.The one time I was able to pick up my prescription, I had to wait around 45 mins.What is the issue here? I’ve never experienced this before in any other pharmacy or shop. Avoid.

Been like this for weeks now! Not a very friendly environment in there, I tend to go to Superdrug now it's got full shelves and happier looking staff. The only reason I go in that Boots now is to collect my prescriptions, otherwise I wouldn't bother.

Boots is a well known shop in the UK without doubt. In most stores, you will find pharmacy service. I have visited the shops in different counties several time these few months. Their staff is helpful. However some shops the internal 'environment' (decorations) is dated (or the maintenance job is properly done).Recently I went to a shop for eye drop for tackling minor infection. When I told the staff I had tried the one that it is displayed and would like to try other one, the staff told me of the infection does not completely cured then I should see a GP. She is very polite and her suggestion is reasonable. Yet it is a very different experience from the place I come from (an Asia city). We would have st least score of choices of almost all nonprescription medicine. But only few dispensaries will provide pharmacy service. Nevertheless I wonder if this is logical (not reasonable) to just keep a single product unless all other brands the ingredients are exactly same.Sometimes I found some products are out if stock in the shelves. This gives a not-so-good image od the store management. Nevertheless this may be due to short of manpower. Also this may be the reason of closing the store for lunch break; to me (again being as a non local and with little experience in biz) this is an 'amazing' arrangement. :). Anyway, Boots staff is helpful.

A tawdry shop, like stepping back into the 1970s, shabby and unpleasant. The pharmacist I spoke with was both lacking in knowledge and officious, tried to sell me a drug that wasn't indicated just because it was the most expensive.

Absolutely awful pharmacy! Electronic prescription was sent here for my toddler. Been calling all day today to see if they have an antibiotic in stock for my poorly toddler as they never have anything in stock. I checked with another pharmacy to see if they had the medication and they said they did. I wanted them to release the prescription back into spine so I can get it elsewhere. Not once did they pick up, I even went to the store and spoke to the person at the till to ask if the phones are working and they said they are. The pharmacy staff were all on break when I went into the store. It’s just unacceptable that they did not pick up one phone call today. I will be changing pharmacies as soon as I can!

On the rare occasion they have what I want in stock, it is behind the counter next to pharmacy part of shop. This section has two tills but no one on them. I have stood there for over ten minutes before waiting for someone from the pharmacy to serve me. There is always someone at the till at exit which is pointless if you want anything from behind counter. If they are going to hide stock behind the tills, then the tills should be staffed.

Small young woman on the chemist till this afternoon, she seemed to have a bit of an attitude from the get go and had no desire to help figure out why my Online Doctor order hadn't come through (if there had been a computer error or something else etc), it was as good as We don't have it

Every Time I try to buy something from this Boots, it is pretty impossible. The staff is missing or non existent creating long queues of unhappy clients. Apparently you have to ring the bell for someone coming and helping you, which is not the best customer service you would expect. Won't be back.

Staff at the Hearing and Optical Department Reception Desk need to be reminded of their reason for employment. Perhaps they need to be educated regarding Customer First Quality Assurance.