William H Brown Estate Agents Banners Cross Sheffield

Have been working with WHBrown regarding a property recently. The whole team at Banner Cross were professional and helpful. There were some delays with the sale (not estate agent related) and the team especially Lisa Shelton kept us up to date with progress. She was super helpful and we were happy with the outcome. I would recommend them to others.

Went into William H Brown with an issue recently. I spoke with the branch manager Hayley Styring who not only helped us with our issues but was polite, caring and understanding of our situation. Thank you so much Hayley it was a pleasure dealing with you.

I had a appointment booked a week in advance and when I got to the house there was no one there. I called the estate agent up to know what's happened only to be told they hadn't realised I was booked in. I thought okay mistakes happen I wasn't particularly pleased but really interested in the property. I booked a appointment the following day and got a call from the estate agent asking if they could reschedule the following day again I agreed. Now this is today I got a call again from the estate agent telling me they had another issue and couldn't be at the property again. This was really unprofessional and from the reviews they already have it shows how incompetent William H Brown estate agents are.

Recently sold my house with William H Brown in Banner Cross. From day 1 I had an amazing experience dealing with them. I had Lisa S. as my first point of contact and she never let me down. Always on hand to answer questions, if she didn't know the answer, she found it out and came back to me with it. Was always happy and positive and just eliminated all of the stresses of moving. During the whole process I dealt with others in the office, but on completion Lisa contacted me to make sure everything was ok and I was happy and settled.Cannot recommend this branch highly enough, and ask for Lisa if you need to sell your house! Amazing customer service. Thank you

Unfortunately our previous mortgage advisor left the company so we were passed to Luke who unfortunately carried out a mortgage application with a 20% deposit when we specifically stated that we could not afford to do this. Now we are £15k out of pocket from the sale of our previous home. There are far better mortgage advisors out there who charge a lot less than they do!! Stay clear!!

Do Not Use Bannercross William H Brown.I wish I’d looked at all the other reviews before going with them because the negative ones are spot on about this company.They lock you in a 20 week contract. (which is way longer than other estate agents), they do this as they aren’t the best at their job.Kate will be all nice and positive to get you to sign the contract but as soon as you do you’re in for a shock. She’s rude, she ignores emails, gets the staff to say she’s not in the office, she’s a full on liar.They will get you a few viewings and after that they will basically leave you hanging as they know you are stuck for 20 weeks.My partner rang for a way to move forward with selling my house, she was welcomed by a sarcastic, patronising Kate. My partner is 28 weeks pregnant and this upset her.Keep well away from this company if you want to sell your house, I promise you now you will regret it.I will go to the ombudsman over this and the regional manager of William h brown to get out of this contract.

Fantastic service, really honest, friendly and trustworthy. We dealt with Kate and would definitely recommend that friends and family use William H Brown in the future. We were never made to feel stupid even though we must have asked a thousand silly questions. Kate made us feel comfortable and like she was our friend. Most importantly they delivered on all of their promises and then some. Thank you W H Brown and thank you Kate.

Kate is very good with communication, she arrived on time for my appointment and went through everything so I understood about selling my house with them.Photos and measurements of rooms were completed quickly.Lisa works hard in the office doing the admin side of things plus chasing up relevant information needed, whilst doing other jobs within the office.Thank you Kate & Lisa for your help.

As a first time buyer I had the bright idea to buy an auction house with no idea what to expect or what to do.The first contact I had was with Brooke and she was ever so clear and helpful, she listened to what I had to say and she cared, Brooke pointed me in the right direction and gave me the confidence to go ahead with the bidding of the property.Once I won the bidding I chose to go get my mortgage via William h brown, my mortgage broker was Ela. She really was the calm through the storm. I had a nightmare with the bank but Ela helped me though it, she reassured me with every step. When things started to go south Ela fought for me to the best of her ability. I can not recommend Ela enough. When I needed her she was there, always answered the phone, quick with replies to emails. She really did have my back.I am ever so grateful to Brook and Ela. If there is anyone out there considering to buy a property with this branch, do it! You really are in safe hands. Speak to Brook and Ela they were my dream team and I hope they can be yours too!

To all house buyers {especially you're a person of colour or disability), please read this if you’re considering buying house through this estate agent.Around one year ago, we were interested in a house and the seller A accepted our offer.Then after over half a year, almost all the procedures went through, the seller's solicitor stopped replying to our solicitor but reassured that they're sorting the last enquiry out.After one month, the estate agent contacted us that the seller declined to sell the house and the staff from the estate agent apologised quite sincerely. Someone senior from the estate agent gave some information of a similar property around the same area to us.We both found this house quite met our expectation so we expressed our interest and the house seller B accepted our offer within one week.As this house B was a no chain house, we expected the procedures can go through more quickly than last time. However, the enquiries have taken more than four months and there is still two outstanding enquiries. We did try to ask what the last two enquiries were but not getting any response.Also it's a liar as the house B suddenly becomes a chained property during the conveyancing process.