Halifax

I genuinely believe Halifax has improved substantially since many of the one star reviews were posted. The staff are attentive, caring and solved many problems regarding my power of attorney difficulties in an efficient and professional manner. They have a lady patrolling the banking hall asking if she can assist you which is a very nice touch. Well done to Manager and staff there. Tony

It had a free cash machine at the moment I decided I needed cash. Other wise, it's a high street bank. What more do you expect.

Saturday morning and only 1 till counter open as usual plus a queue of 4 people at the Customer Service Desk in the public area part of the Halifax. Wanted to transfer some money from a current account to another and have done this at both the Till Counter and also on the I pad at Customer Services in the past. As the lady on the Till Counter was not occupied went over to her to ask to do this transaction. Was told not possible to do this at the Till Counter as there were enough Halifax staff out in the public area to deal with this transaction using I pads. So she was content to sit gazing out through her glass screen into the public area doing absolutely nothing watching yet enough person join the queue to wait for an I pad to become available. Very poor customer service especially on a busy Saturday morning.

Really nice staff in this Branch making your day to day banking a lot easier, not too busy at the times I've been there either, so a lot less queuing than some banks, with cash points that make depositing money, or taking it out simplified!

Very disappointed. I was with Halifax for 6+ years and I never could have a product with them. When I asked for a credit card they said I can have one (my credit score was good and I needed any type of lending for my score to be excellent) however, when I applied it was declined, so I contacted credit card team and they told me to apply again (I was nervous it will affect my credit score) anyways I did it what I was told as they are the “experts”. It was all declined once again. My credit score was affected, of course! I contact the credit card team and visited this branch and, they told me: “leave it with me, I will investigate this further and contact your back” and guess what? I never hear anything from them. So I have switch my bank with a very low credit score and trying to building up my record with my new bank. After 6 months with my new bank they have offered me a credit card, loan, overdraft and I look forward for my future mortgage with them.a huge lack of communication between the staff members, zero ownership, customer service is very appalling and contradicted (listen to the calls and get QA correctly).

After 17 years as a Halifax customer I was truly disappointed at the shocking attitude and poor customer. This branch used to be friendly and helpful but having not visited the branch for 6 months it would seem that the customer service training has stopped. It's a sad end to an otherwise satisfactory relationship. One moment of dreadful service and another customer leaves.

Halifax isa savings team is completely useless, non responsive, the telephone isa number is has excuses, and continue passing the line to different staff, not at all helpful, only one person Amanda solved my issue after 10 days of phonecall everyday, Halifax has a very low review, Santander was going to help me but I tried once more, horrible service by Halifax.

Staff are always friendly but I can’t believe that it’s not open on a SaturdayDo they think that everyone can go in on a weekday!Come on Halifax get your act together

The deposit machine stopped working as I was depositing my cash, error message shown and stated my cash couldn't be returned. Naturally I was concerned staff very nonchalant and off hand. Supervisor ? Eventually opened machine retrieved cash walked off without any information, when cash returned no apology for problem. Custom service zero. Made to feel a nuisance for something that was beyond my control. Didn't suggest I use the envelope deposit system only saw it after queuing for a further 5 minutes. Disappointing service and attitude.

I been with Halifax for more then 10years and been many branches including in Scotland and all staff are very friendly n helpful in all kind. But at Salisbury the staff are totally different between heaven n hell. Not willing to help, bad attitude, racist, not friendly and the worst is hopping customers not to came for any transactions. Even don't have any customer around still not willing to help when we needed. Hopefully management will look into this problem. Come to the worst if the branch is closed the staff will still blaming others and not looking into the service problem. Thx