Bourne 2 Hire

Everything started well on the first hire of a Van with tail lift, which was required for central London (ok for ULEZ) clearing a flat. Nice a clean van, everything worked well, and the customer service was excellent. Then we had to return to London to get the remaining items. That's when it got bad: he'd forgotten we'd reserved a van from him for that weekend. In addition, while I was speaking with the owner in the office, another customer arrived, I was then ignored while they chatted. Then paperwork carried out and taken to van which had battle scars. 10 minutes after leaving the yard and heading to London, the ABS and ASR warning lights illuminate, causing the van to turn around and return to the yard; he showed no interest in the fault and said he had changed the brake pads early, so it could be a sensor fault; I inquired about a replacement. Van informed me that there were none available and that I would have to make do. so under pressure to get this job done I drove to London carefully. On the way back the next day late in the evening, all dashboard lights and information were not working. On the return of the Van the next morning, I informed his colleague. I thought that was the end of it and that I wouldn't need to use this company again, but on the 26th of February, I received a £160.00 fine from ULEZ for failing to comply with Euro 6 emissions standards. After asking for vehicles to be ULEZ friendly, and being told that all his vehicles were. I phoned and asked for help on paying this fine, but was rudely told no and had not asked for this etc. ( He was to busy dealing with other customer that day so I was not important) I would strongly look else where for hire as if anything goes wrong your on your own. Buyer/hirer beware!!

Excellent customer experience with Bourne2hire. Van was immaculate inside and out and the whole booking out/back in process was straight forward. Van drove exceedingly well and everything felt great about the drive. Brendan was a nice person and was washing a van down when I arrived back, which explains the high level of cleanliness. Lovely little local firm whom I will definitely use again.

Staff were polite courteous efficient and friendly, extremely helpful and provided a hire van at a very competetive price-many thanks for a great service, kind regards Lez Jones

Zero stars for this service, but unfortunately the minimum is 1.The very short man who appears to do most shifts is extremely rude, sarcastic and has no personal skills whatsoever.Not even a good morning or please take a seat.Doesn't even look at you.Always expect a sarcastic comment when the van is returned.I would strongly recommend avoiding this company.There is no complaints system on their website but I will see if I can speak to the owners direct about this employee.I will go elsewhere in future for my vans rather than have to deal with ignorant numpties like this.Good riddance.

No response on enquiry. How can it deserve even 1 star.Edit: make your own assumptions by the pathetic reply from the owner.

Booked their 9 seater mini-van over Christmas to ferry the family around. The van was immaculate, a pleasure to drive and we had no problems with it at all. The passengers all commented on how comfortable it was (though to be fair we only had a max of 8 so there was plenty of room). A nice bonus was all the boot space as well which easily accommodated all the luggage needs. The booking, collection and return process was efficient and painless and the price is very competitive. When the need arises, I'll certainly be using their services again.

Hired a van with tailgate to move house. Easy process, clean tidy van . Excellent customer service. Highly recommend

Simple and straightforward. Easy collection and drop off. Clean, tidy van. Reasonable rates. Friendly service. Will be using again.

The guy in the office is not really a people person. The politest way I can describe him. The van had bad brakes and 2 tyres which I thought were illegal.