Poinsettia - Lingerie | Swimwear | Maternity

Really disappointing service so far. I ordered a few items about 12 days ago and they were shipped quickly. I need them to arrive this morning as I’m going away but nothing has come. I’ve tried to track them but there’s no tracking information and I’ve emailed several times with no reply. I’ve tried calling multiple times on the telephone number with no answer. I’ve even tried Facebook messaging. Please avoid at all costs unless you don’t actually want to receive your items.Now I need to divert on my trip to my friends wedding to a store that stocks this item.

NEVER AGAIN. !!Ordered and paid for 3 bras £32 each plus p&p.Royal mail parcel arrived through letterbox not signed for, opened straight away ..only contained 2 bras.immediately took photo.and emailed poinsettia. Response from Vikki was they had posted all 3 items and their records indicated parcel was correct weight. I reiterated again only 2 were in parcel. Same response. I responded again suggesting they deal with this either through their own company or with royal mail who is their chosen courier .My contract is with Poinsettia and it is not up to me to follow this with Royal Mail. I have lost 32 pounds and this company does not appear to care. I will never use them again and looking at other reviews this is one of many complaints.I notice on a previous complaint when you had not received a return from a customer wanting a refund you suggested the customer take it up with Royal Mail who they had used as courier !!! I reiterate the same applies....you take this up with Royal Mail your chosen courier.

My wife ordered a swimsuit at £53.10 for the daughter for a Christmas present. It was a Freestyle one piece Athletic Swimsuit Freya.The daughter only wore it three times when the wire came out underneath the bust area. It hadn't been washed only hand rinsed.On 21 January 2023, the wife e-mailed (couldn't get through on the phone) which wasn't answered. On 25th, after another e-mail, the wife received a response asking how the item was washed. Further e-mails from Customer services (Vikki) stating it does take a great amount of force to push an underwire through the fabric as they are coated to prevent piercing. To me this is accusation the fault was deliberately caused.We were told to return the swimsuit at our expense using Royal Mail tracked only where the item would be returned to the manufacturer for assessment and if a manufacturing fault a new swimsuit would be sent out or the faulty one returned!In e-mails Vikki kept quoting UK consumer contracts and just generally unhelpful.My wife will definitely NOT use this company again as the customer service response has been extremly poor.She only wishes she'd read reviews of this company first as she wouldn't have ordered in the first place. Now regretting buying the item and the problems its caused as it was a present.

I have no bathing suits. I believe my money was stolen. I have received to confirmation of the order going out and I was supposed to receive this by August 1st for vacation. I just want my money back. I have ordered Freya brand from other venders and have never had a problem. Do not order from this company.

Two stars only because the bra i ordered (sugarcandy) was so fantastic- however i wish i read reviews over the customer service before purchasing. Atrocious.Firstly the packet didn't ship until 9 business days after purchase, and only when i asked what was happening with it.Packet got to my deliverer (PostNL) fine, i was home and watching the app all day (Thursday) and suddenly it was marked delivered! I sent an email to sales in a panic and the reply i received basically made me out to be some sort of fool who couldn't realise a package was in her hands.I asked multiple times to make an inquiry to Royal Mail, because none of my neighbours had it. Again with the reply that i should call the police if i think it was stolen. Well, that was my plan but they could also start an inquiry at the same time.Ended up my packet was stuffed in my neighbour's letterbox sometime over that weekend- we were both away and she gave it to me next time she saw me, luckily. Postman had signed for the packet himself- when i flagged that as a possibility in my original email, the reply was packages are only signed for as delivered upon delivery". Well

Avoid at all costs! I wish I had read the reviews prior to placing an order. However never received the items and requested a refund which was given. Also another item I ordered apparently was not in stock originally and was refunded. Extremely poor level of customer service. Very poorly managed retail service.

I was charged Vat and postal fee for the post office to administer. They tried to say it was customs charge as l was in Eu but l paid £75 and customs does no apply to items totalling under €150. They sell obviously without showing the VAT and l had to pay it. It was over €20 I order online to other uk websites always and this has never happened. I wish l read the reviews.. dreadful

Do not trust this company. They take forever to post items to you and then when you return them they do not give you a full refund, instead claiming you have sent an item back in a size you did not order in the first place. Thieving comes to mind.

Very poor service. Ordered a, pair of knickers and received a bra! Informed the company and no apology. Very rude with appalling customer service from Vikki accusing me of lying. Won't be dealing with this company ever again if human error and poor customer service means I won't be receiving the correct goods. AVOID AT ALL COSTS! Needs customer service training and respect when they make a mistake instead of blaming me. Woukd give no stars but have to give 1 but think even that is too much for such a, poor company. Never experienced such poor service.