Case & Case Fine Jewellers (Warrington)

Matt was great. Sat and spoke with us for nearly 2 hours and answered all our questions. We felt very at ease and didn’t feel pressured, he was fab. Bought my wedding ring!! Couldn’t recommend the shop enough, reasonable prices and better that your usual franchise jewellers.My engagement ring is a unique shape and setting so to say I was excited when I found a ring to fit is an understatement. I can’t wait for it to come in and it’s made our wait for the day to arrive that much more exciting!!!

Really friendly staff. Staff member went above and beyond to help me when I was in the shop. I will definitely be using this shop for anything I need in the future. The staff member who helped me was called Tess, couldn’t thank her enough for all that she did for me on my visit she helped me decide from a fantastic range of different coloured stones.

I wanted to remount my diamond earrings and stumbled up on Case & Case and dealt with Grace. In brief, she’s an asset to company, warm, welcoming, attentive, efficient and patient. The remodelling of my earrings took longer than expected as they were supposed to be reset in a pre-made mount. This wasn’t the perfect fit for my diamonds and so the mount was hand made to perfection. Throughout the process Grace kept me updated, emailed and called when she said she would, thorough and always as cheerful and excited about my earrings as I was. I got a very personal and attentive service from all the staff including the owner. Nothing was ever too much Grace and I really appreciated that as these earrings hold great sentimental value for me. I was even gifted with flowers along with my earrings on collection! have a few more remodelling works on the horizon and I will definitely be going Case & Case to see Grace and the team and I have recommended them to family and friends

Came in just to have a look at wedding rings, and ended up being so impressed with the service (Grace and Paula) that we purchased a custom-made wedding ring. Couldn't fault the service on the several visits, always very welcoming and friendly. We were kept completely informed throughout the process, and most importantly - my other half loves her ring :D

Wow! Great customer service from Paul and his colleague on our recent visit. I was looking for a new wedding band as my husband had recently bought me a new engagement and eternity ring for our 25th wedding anniversary. We'd looked in all the usual high street jewellers and were disappointed in the quality, we were about to give up when we walked by the store and I saw exactly what I wanted in the window! From the moment we walked into store there was no pressure for a sale but just genuine interest in what we wanted. Explained what I was after and 30 minutes later left with exactly that! Bonus Paul's lovely colleague cleaned both my rings free of charge! Would highly recommend Case & Case and will definitely be back for our next jewellery purchase!

I would love to thank Charvelle. She made me feel so welcome and helped me and my now husband pick out the most perfect rings, even down to the small detail of personalisation she helped us every step of the way. Even with the short window of time we gave her she was able to get us our rings on time and they look so much more perfect than I could imagine! She is so lovely and a great asset to the wonderful team at Warrington! So charvelle if you see this thank you so much and we will bring in the photos to show you❤️

Amazing staff! So helpful! I had Laura look after me today and help me find some christmas presents for my partner, she was so helpful and knowledgeable. I could have spent all day looking at their watch collection!

Absolutely amazing jewellers. Had a custom made wedding ring. We had Grace throughout the whole experience of trying on, picking styles and going down the custom ring route. She was so friendly and took the time to explain everything to help inform my decision. With having specific requirements for how I wanted my engagement ring to fit with my wedding ring they listened and fulled designed a customer made ring which included a 3D printed replica to try on to ensure I was 100% happy before commissioning the final ring. Just collected it and over the moon with how it turned out. Would highly recommend

My experience at case and case was wonderful. Caroline was so helpful and a really lovely lady. Myself and my friend even got treated to a really nice glass of prosecco. I was asked my price range and what I was after as well as the style of the person I was buying for and was then showed lots of options. It feels very expensive and fancy here but without talking down to you or judging you. Would highly recommend coming here.