Argos Castle Vale (Inside Sainsbury's)

Everton gave great customer service giving me all info about 30 days I could return tv set.Turned out tv was not in store, but Everton arranged free home delivery that day.Once there was an other customer waiting, Everton arranged other staff to see to them.Also set up a nector card for me.Wish I could done argos servery from recipt. But half way through the Web page so no longer doing survey.Great customer service credit to the company.Free parking.Easy access to argos inside sainsburysTv turned up couple hours later.The driver was very polite and a nice customer service

I ordered 3 tracks for blinds last week on line using fast track... I collected them and one of the tracks was correct the 2 were the wrong product altogether..... I was given some grey blinds instead. I have only just noticed when we were about to put the tacks up. Hopefully there will be no problem returning them and getting the right product I ordered.

Dear Argos Customer Service,I am writing to complain about the unacceptable service I received at the Argos store in Castle Vale on 21/12/2022. I went to the store to return a sandwich maker that I had purchased but had never used. Despite presenting my receipt and explaining that the item was in the same condition as when I bought it, the staff at the store refused to refund me and told me that I had to take it back to the branch where I purchased it.When I asked to speak to the manager, he was rude and dismissive of my concerns. He refused to even look at the item and told me that he could not override the decision of his staff. He also stated that he did not have any more time to spend addressing my issue.I was extremely disappointed and frustrated by the poor customer service that I received at this Argos store. The staff were rude and had no manners when dealing with me, and the manager was unprofessional and unwilling to help resolve the issue.I am requesting a full refund for the sandwich maker and an apology for the unacceptable treatment that I received at the store. I hope to receive a prompt and satisfactory resolution to this matter.

Even if the shop is empty, they still make you walk the scenic route that looks like a maze, to get to the desk.Next time don't forget to make your costumers jump through hoops, swim the whole Olympic pool, run 25 km marathon, before they can present a stupid code for an item that will be obsolete in less than 6 Months.I will be shopping online from now on, you won't be seeing my money again!

Went to return something i had bought from the Argos at Mere Green. From the start i could tell no one could really be bothered. After explaining i had no receipt but had the order number and babk statement showing the purchase, i got told to ring customer services, but they gave me the wrong number. I asked to see the manager (Anne) who told me with an attitude that unless she see proof of purchase she is not touching the item and that i should go to mere green. Anyway went to mere green they sorted straight away and said that Castle vale could of done it. Anne needs to learn how to manage and speak to customers as she is conpletely inept and has no clue!

This Argos in Sainsbury’s Castle Vale has probably the worst most incompetent staff I’ve literally ever known in my whole 30 years… I’ve had fourteen jobs now mostly in retail, and also the services, I’ve been in plenty of times with my little girl and each time they haven’t got a sodding clue about anything! They are clueless and the most miserable people I’ve honestly ever known! I think they employ anyone with half a brain cell and stick them out on front without any training whatsoever. Argos need to train there staff in this store from scratch and teach them how to give efficient customer service! It’s not hard to put a smile on your face and treat people how you like to be treated!!! Went in an hour ago and again the same service! Even two other customers in front of me were extremely unhappy with the staffs service and demanded to see a manager as the ones serving her were so incompetent and dim witted!! I advise anyone to go to another Argos store around the area… as these lot are just useless and clearly hate there job….

Why the Argos return always has to be such a hassle. Returned the item unopened/original condition so the staff still rips it open to inspect each component anyway? Customers have the right to return any unwanted item for any reason, don't let them make you feel guilty about return.

It's 6pm and their is me and one other customer in the store. All the customer monitors are switched off due to covid which I understand. Why did the shop assistant initially refuse to check stock availability on one item when I asked? Did check reluctantly when I asked why not. I don't see any relavence to covid on this one just bad customer service.

The staff are very rude. They are not friendly. In my opinion, at least a class should be held for them on how to help the customer and also how to deal with them. If you check the comments above, you will see that no customer is satisfied with the staff's treatment. Next to this store, there are other stores where you can buy the same items at the same price, and it is Argos that makes your customers lose themselves.

We had a reservation for a bike which we were then told to collect through a text message. Once we arrived (03/06/20, 6pm) we waited in the queue and then received attitude from a staff member who kept telling us it's click and collect only and had no explanation or even tried to find out why we received the text. We drove all the way out for nothing. In times like this, you would expect to get better treatment.